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Pharmacy Technician
The Jacobson Group • Remote • Posted 11 days ago via ZipRecruiter
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Remote • Full-time • Temporary • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Pharmacy Technician at The Jacobson Group supports the company's mission and purpose by providing front-line customer support for a diverse portfolio of customers. This role involves handling inbound telephone inquiries from members, pharmacies, and prescribers in the National Customer Care Center, meeting established productivity, schedule adherence, and quality standards. This is a 3-month work-from-home assignment.
Responsibilities
- Provide real-time support to pharmacies with point-of-service inquiries.
- Educate prescribers on formulary and prior authorization processes.
- Enter customer data and other relevant information into our documentation tool.
- Assist members with pharmacy benefit inquiries.
- Adhere to standard operating procedures to ensure contact handling accuracy and operational effectiveness.
- Effectively communicate issues and resolutions to customers and appropriate internal staff.
Qualifications
Required
- Certified Pharmacy Technician
- Availability to work an 8 hr shift between 7am-7pm EST
- Must live in Eastern Standard Time Zone
Full Job Description
Job Description
****This is 3-month work-from-home assignment***
The pharmacy technician supports our client's mission and purpose by providing front-line customer support for a diverse portfolio of customers. This individual will handle inbound telephone inquiries from members, pharmacies, and prescribers in our National Customer Care Center. Consistently meet established productivity, schedule adherence, and quality standards.
SPECIFIC RESPONSIBILITIES:
- Provide real-time support to pharmacies with point-of-service inquiries.
- Educate prescribers on formulary and prior authorization processes.
- Enter customer data and other relevant information into our documentation tool.
- Assist members with pharmacy benefit inquiries.
- Adhere to standard operating procedures to ensure contact handling accuracy and operational effectiveness.
- Effectively communicate issues and resolutions to customers and appropriate internal staff.
Must Haves:
- Certified Pharmacy Technician
- Availability to work an 8 hr shift between 7am-7pm EST
- Must live in Eastern Standard Time Zone
Company Description
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