Staff Accountant

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Staff Accountant

City of Jurupa Valley

Monday- Friday: 8am to 5pm

Payrate will range: $24-$26

Job Summary:

• The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.
• Job Expectations:
• Learn & follow all customer SLAs (service level agreements) in place.
• Meet standard processing times for each office function.
• Order Allocation
• Allocate systemically all customer outbound orders.
• Resolving any issues preventing allocation of orders.
• Order Waving –
• Wave orders based on set guidelines by each external shipping point, print shipping labels when required, send orders out with any ship point specific guidelines for labeling, packaging. o Resolving any issues preventing waving of orders.
• Order Routing –
• Prioritize orders by routing guidelines including lead times to ensure shipping on time.
• Understanding & resolving any issues preventing routing of orders.
• Priority to update notes on OOR with crucial opportunities that may impact our customers. • Review Open Order Report (OOR) daily to ensure status of your orders are in line to SLAs.
• Fulfilling order inquiry requests from external customers • Inner office communication to expedite workflow - If any issue contacts your immediate supervisor.
• Supplies cataloging (Chep date entry, pallet info) • Ensuring label compliance – Report back to Customer on testing results
• Scheduling shipments with carriers and DCs – Ensure they are logged on Smart Sheets and save supporting confirmation to avoid chargebacks or TONU’s.
• The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.
• Knowledge, Skills and Abilities:
• Strong excellent verbal and written communications skills
• Ability to work and communicate with all levels of the organization.
• Possess excellent organizational and time management skills
• Ability to manage several complex projects simultaneously while working under pressure to meet deadlines
• Ability to work effectively in a team environment
• Equipment Knowledge:
• Knowledge of Microsoft Office Suite (Excel, Word and PowerPoint).
• Proficient computer skills
• Experience Requirements: Generally, requires a minimum of 3 years – 5 years’ experience in a manufacturing or distribution environment.
• Education Requirements: High school diploma.
• Judgment/Reasoning Ability: Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner. Physical Demands:
• Work Environment: The noise in the work environment is usually moderate. Other factors are:
• Fast-paced with multi-level distractions
• Professional, yet casual work environment
• Office / Warehouse environment