Finance Clerk (REMOTE)

Our client, an American multinational conglomerate operating in the fields of industry, worker safety, healthcare, and consumer goods, is seeking a Finance Associate on a fully remote basis.

CONTRACT W2

Pay Range: $18.00 - $21.00 per hour DOE

FULLY REMOTE

This individual will research and analyze customer-specific payments, adjustments, delinquencies, and creditworthiness to identify root cause issues and implement preventative action plans.

• Leads End-to-End Customer Issue Resolution Management and analysis for customers in one of 3M's Business Groups for the USAC Customer Operations.
• Supports our customers and internal partners by partnering with business group customers and internal clients such as the sales teams to resolve delinquent accounts. Working independently performs vigorous collection activity on past due accounts within generally defined credit policies and procedures through extensive telephone, email, fax, and written communication.
• Receives and supports our customers by partnering with business group customers and internal teams such as customer service, POD, and transportation to analyze and resolve all types of credit and returns complaints such as incorrect quantity, incorrect product, delivery, pricing, and tax, among others.
• Analyze and work to identify payment deductions from customers by research and analysis to determine the root cause for deduction until final resolution by issuing adjustments for reconciliation and/or performing vigorous collection activities and obtaining repayment.
• Check and analyze customer orders according to credit policies, customer status, and risk to release or maintain hold for past due/delinquent accounts.
• Be available to take calls and address customer issues by telephone and/or perform collection activities by phone.
• Implements improvements in customer satisfaction by identifying trends, problems, and barriers. Provides insight, makes recommendations for resolution, and develops proactive solutions as part of the organization's continuous improvement culture.
• Applies analytical skills to interpret trends and the company's data-generated reporting systems/applications/databases through extensive usage of Microsoft Excel, Power BI, and other systems.
• Leads projects, which are generally short-term, with specific results expected, and occasionally broadly defined results. Ensures project objectives and deadlines are met.
• Efficiently build credibility and trust with customers and businesses through timely and accurate CIR resolution processing.

Skills:

• Experience with customer service processes and systems, including, A-Plus, Salesforce, and SAP
• Demonstrated skills and knowledge in financial statements analysis, negotiation, and credit and financial counsel principles
• Advanced skills in Microsoft Office Suite, specifically Word, Excel, PowerPoint, and Power BI Reporting
• Demonstrate strong organizational and soft skills
• Demonstrate strong initiative with process improvement activities and ability to influence change management activities
• Experience leading/participating in Lean Sigma projects, cross-functional teams, or equivalent.

Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

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