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Customer Service Manager
Robert Half • Mesquite, TX 75181 • Posted 5 days ago via ZipRecruiter
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In-person • Full-time • $20.00-$25.00/hr • Mid Level Manager
Job Highlights
Using AI ⚡ to summarize the original job post
We are offering a direct hire/permanent employment opportunity for a Customer Service Manager in Mesquite, Texas. In this role, you will be tasked with maintaining customer satisfaction and improving the efficiency of our customer service operations within the Motorsport industry. Responsibilities include managing customer inquiries, overseeing return requests, distributing cases, implementing customer service metrics, and ensuring smooth communication with clients.
Responsibilities
- Manage customer inquiries and ensure their resolution in a timely and efficient manner.
- Oversee and provide approval for customer return requests, adhering to the company's policy.
- Distribute cases among team members and make informed business decisions.
- Implement and monitor customer service metrics that align with company objectives and encourage customer satisfaction.
- Regularly initiate quality assurance measures to ensure the highest level of service is consistently delivered.
- Develop and maintain effective strategies to ensure smooth communication with clients.
- Apply critical thinking skills to identify areas of improvement or concern in customer experience.
- Handle customer account monitoring and take appropriate action when necessary.
- Process customer credit applications accurately and efficiently.
- Maintain accurate customer credit records.
Qualifications
Required
- Proven experience in a managerial role within a customer service environment
- Proficiency in using CRM software and NetSuite
- Demonstrable skills in answering inbound calls and handling customer complaints and account inquiries
- Capable of performing billing functions efficiently
- Experience in Quality Assurance (QA) and auditing processes
- Strong critical thinking abilities and criticality analysis skills
- Ability to oversee managerial tasks and distribution management
- Proficient in Microsoft Excel
- A track record of improving customer satisfaction metrics
- Excellent interpersonal and communication skills
- Ability to multitask, prioritize, and manage time effectively
- Demonstrated leadership skills
- Strong problem-solving capabilities
- High level of professionalism and patience when dealing with challenging situations
About Robert Half
Robert Half, the world’s first and largest specialized talent solutions firm, connects opportunities at great companies with highly skilled job seekers. We offer contract, temporary and permanent placement solutions for roles in finance and accounting, technology, marketing and creative, legal, and administrative and customer support. Named to Fortune’s World’s Most Admired Companies and 100 Best Companies to Work For® lists and a Forbes Best Employer for Diversity, Robert Half is the parent company of Protiviti®. Robert Half is traded on the New York Stock Exchange (symbol: RHI) and is a member of the S&P 500 index.
Full Job Description
Job Description
We are offering a direct hire/permanent employment opportunity for a Customer Service Manager in Mesquite, Texas. In this role, you will be tasked with a variety of responsibilities that aim to maintain customer satisfaction and improve the efficiency of our customer service operations within the Motorsport industry.
Responsibilities
• Manage customer inquiries and ensure their resolution in a timely and efficient manner.
• Oversee and provide approval for customer return requests, adhering to the company's policy.
• Distribute cases among team members and make informed business decisions.
• Implement and monitor customer service metrics that align with company objectives and encourage customer satisfaction.
• Regularly initiate quality assurance measures to ensure the highest level of service is consistently delivered.
• Develop and maintain effective strategies to ensure smooth communication with clients.
• Apply critical thinking skills to identify areas of improvement or concern in customer experience.
• Handle customer account monitoring and take appropriate action when necessary.
• Process customer credit applications accurately and efficiently.
• Maintain accurate customer credit records.
• Proven experience in a managerial role within a customer service environment• Proficiency in using CRM software and NetSuite
• Demonstrable skills in answering inbound calls and handling customer complaints and account inquiries
• Capable of performing billing functions efficiently
• Experience in Quality Assurance (QA) and auditing processes
• Strong critical thinking abilities and criticality analysis skills
• Ability to oversee managerial tasks and distribution management
• Proficient in Microsoft Excel
• A track record of improving customer satisfaction metrics
• Excellent interpersonal and communication skills
• Ability to multitask, prioritize, and manage time effectively
• Demonstrated leadership skills
• Strong problem-solving capabilities
• High level of professionalism and patience when dealing with challenging situations.
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