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Customer Service Representative - Work from Home
Standard American Solar • Remote • Posted 5 days ago via ZipRecruiter
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Remote • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
Standard American Solar is seeking a full-time Customer Service Representative for a work from home position based in New York. The role involves providing exceptional customer service through various channels, managing referrals and accounts, and contributing to process improvements. Prior customer service and client care experience is preferred but not required.
Responsibilities
- Understand our customer service policies and retention processes working directly with our clients.
- Provide outstanding customer service through multiple channels.
- Answer any questions or concerns.
- Help our customers with upgrades and downgrades.
- Manage referrals and accounts.
- Provide guidance and route feedback.
- Contribute with recommendations and ideas for improvement.
- Other duties as assigned
Qualifications
Required
- Excellent verbal communication skills, both verbal and written
- Self-motivated with a strong desire to work with people
- Excellent time management skills
- Positive attitude; going above and beyond to satisfy each customer
- Outstanding at relationship building
- Must live in the state of New York
Preferred
- Prior customer service & client care experience
About Standard American Solar
Standard Solar is a nationally recognized leader in commercial and community solar development, funding, ownership, and operation. They offer integrated services to make renewable energy accessible for businesses, institutions, farms, governments, communities, and utilities across the nation. With expertise in development, EPC consulting, asset ownership, operation, and funding partnerships, Standard Solar ensures high-quality solar projects that align with industry standards.
Full Job Description
Job Description
We are looking for an enthusiastic individual for our full time customer service role with excellent time management skills and who is committed to delivering exceptional customer service in every interaction. This is a work from home position for applicants located in the state of New York. Prior customer service & client care experience is preferred but not required.
Duties of the role:
Understand our customer service policies and retention processes working directly with our clients. Your goal will be to provide outstanding customer service through multiple channels. Responsibilities include but are not limited to:
Answering any questions or concerns
Help our customers with upgrades and downgrades
Manage referrals and accounts
Provide guidance and route feedback
Contribute with recommendations and ideas for improvement
Other duties as assigned
Qualifications:
Excellent verbal communication skills, both verbal and written
Be self-motivated and have strong desire to work with people
Excellent time management skills
Positive attitude; going above and beyond to satisfy each customer
Be outstanding at relationship building
Must live in the state of New York
We are looking for someone to start as soon as possible and will be conducting online interviews. Applicants must be authorized to work in the United States and be at least 18 years old.
Company Description
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