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Help Desk Support Technician
Entry Point Communications • Remote • Posted 5 days ago via ZipRecruiter
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Remote • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
Entry Point Communications is seeking a Help Desk Support Technician to remotely support kiosks deployed at customer sites from our location in Farmington, CT. The role involves providing excellent customer service, troubleshooting operational issues, and working with third-party service providers. This position does not require experience with Windows desktop.
Responsibilities
- Troubleshoot/Diagnose equipment following company defined procedures
- Document all calls and close out activity upon completion of issues
- Professionally communicate to customers and team members
- Create operational reports as assigned
- Work with third party service providers to schedule onsite service
- Schedule parts shipments and returns
Qualifications
Required
- 1-2 years prior experience in Help Desk support or call center
- Customer relations, team relations, and service oriented
- Mechanical aptitude
- Strong organizational and time management skills
- Must be a self starter and work with minimal supervision
- Ability to multitask
Preferred
- Solarwinds Web Help Desk experience
- Linux experience
Full Job Description
Job Description
Loyalty Marketing company seeking a candidate for our Help Desk Support Technician.
Currently we have an opening for this position to remotely support kiosks deployed at our customer sites from our location in Farmington, CT. You will need to provide excellent customer service as you assist in troubleshooting operational issues from either inbound or outbound calls.
Responsibilities and Duties:
- Troubleshoot/Diagnose equipment following company defined procedures
- Document all calls and close out activity upon completion of issues
- Professionally communicate to customers and team members
- Create operational reports as assigned
- Work with third party service providers to schedule onsite service
- Schedule parts shipments and returns
Skills:
- Customer relations, team relations, and service oriented
- Mechanical aptitude
- Strong organizational and time management skills
- Must be a self starter and work with minimal supervision
- Ability to multitask
- Solarwinds Web Help Desk experience a plus
- Linux experience a plus
- EXPERIENCE WITH WINDOWS DESKTOP IS NOT A REQUIREMENT OF THIS POSITION
Requirements:
1-2 years prior experience in Help Desk support or call center highly desirable
Compensation: Salaried position with competitive benefits
Hours:
Thursday-Monday
Monday, Thursday and Friday hours: 11am-8pm
Saturday and Sunday hours: 9am-6pm
Company Description
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