Director of Program Development (Registered Nurse)

PRINCIPAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS:

The duties and responsibilities described below do not represent a comprehensive list for this position. Additional tasks may be assigned periodically as necessitated by business demands.

• Responsible for planning, developing, implementing and evaluating programs and projects.
• Establish, promote, and implement strategies that will enhance the care and services that Visiting Angels franchise owners provide to their clients and employees.
• Work with the operations team to Identify franchisees’ needs.
• Develop relationships with franchisees through dedicated time primarily through telephone phone calls and virtual meetings.
• Create new and innovative ways to improve education that aligns with the values of the company.
• Evaluate the use of current technology for program enhancements.
• Work cooperatively with the marketing team to review and evaluate resources.
• Maintain customer service standards and resolution of issues.
• Conduct webinars and presentations at regional meetings, and business builders and needed.
• Attend annual conferences.
• Assist with vetting process for new vendors as needed.
• Collaborate with existing business partners to evaluate their products and offer input as requested.
• Collaborate with writers as coordinated by the home office marketing team. Review blogs, website articles, and other written and video content prior to posting to national website.
• Review any materials as requested by the marketing team.
• Conduct franchise office process review as warranted.
• Assist with questions related to non-medical model of care.
• Assist new franchisees with licensure application process as deemed appropriate.
• Assist franchisees with licensure plan of correction as requested.
• Assist with licensure resources for new territories.
• Review scope of services as allowed per state licensure.
• Assist with evaluation of specialty programs offered through third party vendors.
• Provide consultation to franchisees regarding their responsibility for state licensure during the resale process.

REQUIRED JOB KNOWLEDGE AND SKILLS:

• Bachelor’s degree in nursing or other related health care field; master’s degree is a plus.
• RN license required.
• 10 + years significant experience in the home care industry; leadership or management experience is preferred.
• Familiar with Microsoft Office (Word, Excel and Outlook) applications.
• Ability to learn and utilize multiple LAS platforms as required for the position.
• Knowledge of the home care industry, licensure, and accreditation.
• Exceptional written and oral communication skills.
• Strong team-building skills and ability to motivate others.
• Function independently.
• Ability to build rapport and relationships with franchisees.
• Ability to plan, organize, prioritize, and accurately complete work activities within allotted deadlines while managing interruptions.
• Able to maintain verbal and written communication with co-workers, leadership team, supervisors, clients, family members, vendors, and all business associates within or outside the company.
• Work independently and proactively with minimal direction and/or supervision.
• Ability to listen and communicate clearly, fluently, and diplomatically – orally and in writing.

PHYSICAL/ENVIRONMENTAL DEMANDS:

• Remote position working from home office.
• Up to 15% travel required. This may vary depending on business needs.
• Must be able to lift, push, or pull items weighing up to 10 lbs.
• Must be able to perform tasks involving a combination of sitting, standing, bending, reaching, stooping, walking, twisting, and climbing stairs.
• Must be able to see and hear or use prosthetics that enable these senses to function adequately to meet the requirements of this position fully.
• All of the above demands are subject to ADA requirements.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time, with or without notice. Every employee is required to follow all additional policies, procedures, and rules, as set forth by the Company, which are subject to change.