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3 Day Blinds • Remote • Posted 3 days ago via ZipRecruiter
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3 Day Blinds is seeking a Customer Support Representative to join their team. This role involves providing exceptional customer service to clients and internal customers, including sales teams, by fielding and answering questions related to product specifications, warranty, installation, parts & repairs. The representative will also manage high volumes of open cases, document all inbound inquiries, and contribute to organizational success by leveraging all tools and resources to provide prompt resolution to customer issues or concerns.
About 3 Day Blinds
3 Day Blinds specializes in custom window treatments and consultations, offering a wide range of high-quality products including blinds, shades, shutters, and drapery panels. With over 40 years of experience, their team of expert design consultants provides hassle-free services, from design and measurement to installation, ensuring customer satisfaction and personalized style for every home.
3 Day Blinds is a national retailer and manufacturer of quality, custom-made blinds, shades, draperies, and shutters. We are proud to be part of the Hunter Douglas family of brands. Over the last 40 years we’ve successfully helped transform our clients' homes and workplaces by offering a wide variety of products that add beauty and comfort to every space. It takes a talented group of individuals to do what we do, and we do it together as One Team. We strive to create a culture of learning and opportunity, and most importantly, an environment where you can feel passionate and connected to your work every day.
We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What's yours?
Position Overview:
Hey you, yes you! Are you someone who lives for the customer experience? Do you delight in going above and beyond to ensure that everyone you interact with leaves feeling valued? By leveraging your superior product and process knowledge you’ll resolve incoming inquiries and requests prioritizing efficiency. While you know how important it is to operate within established parameters, you have the skill and confidence to think outside the box with creative and effective solutions. You view everything with an empathetic lens and deliver a successful outcome - regardless of the challenges of a particular situation.
What you'll do
Who you are
What's in it for you?
Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate’s education, experience, skills and potential.
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