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Benefits Specialist
Insight Global • Remote • Posted 7 days ago via ZipRecruiter
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Remote • Full-time • $18.00/hr • Contract • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Benefits Specialist role at Insight Global involves handling 20-30 calls daily, educating and advising customers on benefits plans, processing enrollment transactions, and troubleshooting issues. This position requires strong communication and problem-solving skills, proficiency in Windows 10 and Microsoft Office, and the ability to manage multiple monitors and learn new systems quickly. The role is a 6-month contract to hire, remote, with a start date of October 7th, and includes a 4-week training period followed by a production shift.
Responsibilities
- Answer 20-30 calls daily (8-9 minutes per call)
- Educate and advise customers on benefits plans
- Process enrollment transactions and troubleshoot issues
- Document interactions in the client system
- Use call guides to reference client-specific information
Qualifications
Required
- 1-year call center or hospitality/retail customer service experience
- Proficiency in Windows 10 and Microsoft Office
- Ability to manage multiple monitors and learn new systems quickly
- Strong communication and problem-solving skills
- Comfortable in a fast-paced, high-volume environment
- High school diploma
Preferred
- Experience in employee benefits/provider services, healthcare, insurance, claims
- COBRA/Retiree processing experience
About Insight Global
Insight Global Education is an education company that offers transformative educational travel programs for university students, recent graduates, high schools, and community groups. They focus on providing safe, culturally vibrant, and educational experiences in remarkable locations around the world, connecting classrooms to communities. Their programs include curricular resources, workshops, and local experiences, with a strong emphasis on health and safety.
Full Job Description
Job Description
Position: Benefit Specialist
Duration: 6-month contract to hire
Location: Remote
Start Date: October 7th
Training Shift: 8am-5:00pm CST/9am-6pm EST (4 weeks)
Training Rate: $17/hr
Production Shift: Any 8-hour shift between 7am-8pm CST / 8am - 9pm EST
Production Rate: $18/hr
Training:
- First 4-5 weeks
- Pay Rate: $17/hour
- Shift: 9 AM - 6 PM EST (8-hour shift with 1-hour unpaid lunch)
- Instructor-led web-based training and video trainings
- Must pass assessments to complete training (rate increase upon passing)
Important: No PTO during the initial 3-month period. Confirm any travel plans/commitments.
Must Haves:
- 1-year call center or hospitality/retail customer service experience
- Proficiency in Windows 10 and Microsoft Office
- Ability to manage multiple monitors and learn new systems quickly
- Strong communication and problem-solving skills
- Comfortable in a fast-paced, high-volume environment
- High school diploma
Plusses:
- Experience in employee benefits/provider services, healthcare, insurance, claims
- COBRA/Retiree processing experience
Day-to-Day Responsibilities:
- Answer 20-30 calls daily (8-9 minutes per call)
- Educate and advise customers on benefits plans
- Process enrollment transactions and troubleshoot issues
- Document interactions in the client system
- Use call guides to reference client-specific information (most answers are located here)
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