PRINCIPAL PRODUCT MANAGER

About the team

The Zillow Group product teams play a meaningful role in solving complex problems and building solutions that transform the real estate market, enhancing Zillow’s comprehensive and seamless digital experiences for buyers, sellers, and agents.

In the Follow Up Boss (FUB) team, our goal at FUB is to build the best CRM for real estate agents and teams that enables them to deliver a best-in-class experience for their clients, manage their business, and win more deals! FUB is the leading CRM for fast-growing real estate teams. We believe in crafting simple, effective, and high-quality tools that make our agent’s lives easier and their businesses more profitable.

We help agent teams streamline the complexities of managing their business by building products and features that enable them to prioritize their customer pipeline, engage with customers effectively, manage their communications, and optimize their team’s performance. Our team is fully remote, and we pride ourselves on our collaborative, supportive, and customer-centric approach.

About the role

Looking for an opportunity to redefine real estate? We are seeking a Principal Product Manager who is passionate about solving problems for agents and delivering impactful solutions. The ideal candidate will exhibit strong leadership, setting the vision, demonstrating ownership, and achieving results in a dynamic environment. They should excel at fostering collaboration among diverse teams and be proficient working with engineering, design, data, and marketing.

You will own the insights experience for agents in Follow Up Boss, enabling them to understand their customers better and offer tailored experiences, all while increasing the agent’s efficiency. This role involves shaping the cross-company vision, strategy, and roadmap for how customer, agent, and property market data drives the right insights to supercharge agents using Follow Up Boss. This will involve heavy collaboration with our AI teams that support agent experience.

In this role, you will:

• Build customer-facing products. Create user-centric solutions informed by customer insights, intuitive design experiences, and robust user research combined with iterative feedback.

• Shape and communicate the vision and plan. Define and convey a clear product vision, objectives, business and user value, and strategic direction driving stakeholder buy-in.

• Use quantitative and qualitative insights to identify opportunities, craft a story, and make well-informed prioritization decisions.

• Lead collaboration across teams & functions. You will organize and manage complex, large-scale projects across multiple teams, align various priorities, and ensure that the team stays focused on their goals.

• Leverage data. You will work with and interpret data, handle large datasets from various sources, and collaborate with data scientists and other data experts.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $170,200.00 - $271,800.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• 8+ years leading consumer-facing products at scale from concept to launch, or equivalent experience

• Exceptional product sense with a track record of identifying and delivering on business opportunities based on deep customer understanding

• Strong UX sense with a well-honed quality bar

• Strong analytical abilities. You pair data with intuition to determine product strategy, roadmaps, and development tradeoffs.

• Demonstrated technical skill and comfort evaluating the strengths and weaknesses of product approaches and proposals

• Proficient in modern product discovery techniques

• Effective leadership skills for influencing and inspiring internal and external partners

• Keen strategic vision, the leadership to deliver it, and the strong ability to influence without direct authority

• Expert verbal and written communication skills, letting you simplify complex topics and comfortably present to all levels of the organization

• Proven ability to engage with engineers, designers, and company leaders in a collaborative and constructive manner

Nice to have

• Experience in B2B or B2B2C, artificial intelligence (AI), customer relationship management (CRM), real estate, and/or productivity & collaboration software tools.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.