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Hotel Front Desk Receptionist
La Quinta Inn, Phoenix Sky Harbor Airport • Tempe, AZ • Posted 4 days ago via ZipRecruiter
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In-person • Full-time • $29,000/yr • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
We are seeking an enthusiastic and service-focused Hotel Front Desk Receptionist to join our guest services team. The role involves welcoming guests, managing accounts, answering inquiries, and handling complaints to ensure an excellent guest experience. The ideal candidate will have excellent communication skills, a passion for customer service, and enjoy interacting with people in a positive work environment.
Responsibilities
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Field customer complaints when necessary
- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
Qualifications
Required
- Has experience answering telephone calls and troubleshooting stressful situations
- Must have graduated high school, received a GED or equivalent
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
- Exhibits working knowledge of Microsoft Office and reservation management systems
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
Full Job Description
Job Description
Job Description
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!Compensation:
$29,000 yearly
Responsibilities:- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Field customer complaints when necessary
- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Has experience answering telephone calls and troubleshooting stressful situations
- Must have graduated high school, received a GED or equivalent
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
- Exhibits working knowledge of Microsoft Office and reservation management systems
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
La Quinta Inn, Phoenix Sky Harbor Airport in Tempe, AZ and is managed by Five Rivers Management based in Utah.
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