Care Management Support Coordinator II

Dean’s Professional Services is now hiring a qualified Care Management Support CoordinatorIIto work for a health care Organizationin Texas. Remote Position -Must reside in Corpus Christi, San Antonio, McAllen, Austin, Irving

We are on a mission to create care that is more convenient and professional. With solutions that are value-based and patient-centered. To accomplish this, we are looking for individuals who share our sense of excellence and are ready to embrace new opportunities!

TheCare Management Support Coordinatoris responsible for supporting administrative care management activities including performing outreach, answering inbound calls, and scheduling services. Serves as a point of contact to members, providers, and staff to resolve issues and document member records by current state and regulatory guidelines.

Job Duties :

• Provides support to members to connect them to other health plans and community resources to ensure they are receiving high-quality customer care/service
• May apply working knowledge of assigned health plan(s) activities and resources
• Serves as the front-line support on various member and/or provider inquiries, requests, or concerns which may include explaining care plan procedures, and protocols
• Supports member onboarding and day-to-day administrative duties including sending out welcome letters, related correspondence, and program educational materials to assist in the facilitation of a successful member/provider relationship
• Documents and maintains non-clinical member records to ensure standards of practice and policies are following state and regulatory requirements and provide to providers as needed
• Knowledge of existing benefits and resources locally and make referrals to address Social Determinants of Health (SDOH) needs
• Performs other duties as assigned
• Complies with all policies and standards

Job Requirements:

• Must reside in Corpus Christi, San Antonio, McAllen, Austin, Irving
• High School Diploma – Required
• 1+ year of Call Center/Customer Service Experience - Required
• 1+ year of Health Care Experience - Required
• Type at least 40 WPM - Required
• Microsoft Office experience - Required
• Previous appointment scheduling experience - Preferred
• Home Health or Managed Care experience - Preferred

Job Details:

• Schedule: M-F 8:00 am - 5:00 pm
• Pay-$18/hour
• Full benefits – healthcare, dental, vision, 401k program.
• Temp-to-Hire Opportunity

Dean’s Professional Services is a national, award-winning staffing solutions firm. Since 1993, DPS has placed over 45,000 professionals across the nation. We work with our clients to provide placement opportunities that match your skill, experience, and personality. For more information please visitwww.deansprofessionalservices.com.