Sales Manager

ABOUT US

Market Traders Institute, LLC (MTI) is a trailblazer in trading technology and investor education, with over 30 years of empowering investors to make smarter, faster, and bolder trading decisions. Headquartered in the vibrant city of Orlando, Florida, MTI is dedicated to providing exclusive strategies and state-of-the-art trading technology to help traders succeed in the financial markets. Our accolades include being named 4 times among the INC. 5000 Fastest Growing Employee-Oriented Culture Companies in America and receiving recognition as the "Best Place to Work" in Central Florida.

OVERVIEW

Are you an innovative and results-driven leader with a proven track record of transforming on the phones sales and revenue operations? Do you thrive in dynamic and marketing-led environments, where driving sales and revenue growth through groundbreaking strategies is at the heart of success? If so, we have an exciting opportunity for you!

We are searching for an exceptional Sales Manager to join and lead our forward-thinking team at MTI. This pivotal role will spearhead our sales, and revenue operations, bringing fresh perspectives and revolutionary thinking to optimize our direct response webinar sales model, and student engagement initiatives.

• Strategic Leadership: Build and lead high-performing outbound telephone sales teams, providing strategic guidance to Sales, Marketing, and Customer Success departments, with direct leadership over multiple sales people, fostering a collaborative environment that supports revenue growth.
• Revenue Operations Management: Develop and implement a comprehensive revenue operations function. This includes pipeline management discipline, quota and compensation plan development and tracking, and creating sales, and success management dashboards.
• Cross Functional Leadership: Collaborate with your direct reports in sales and marketing counterparts to drive the generation of high-quality leads that successfully convert into Marketing Qualified Leads (MQLs), Sales Qualified Leads (SQLs), and ultimately into revenue-producing clients.
• Customer-Centric Approach: Ensure the customer value proposition is effectively mapped across the organization. Act as an executive sponsor to drive higher close rates and increased average deal value.
• Talent Acquisition and Development: Develop staffing plans and recruit top talent, ensuring alignment with the go-to-market strategy. Coach and mentor teams to improve performance, reduce sales cycles, and enhance forecast accuracy.
• Customer Lifecycle and Expansion Strategies: Collaborate with marketing, and client experience teams to develop comprehensive customer lifecycle strategies that enhance customer segmentation and drive expansion opportunities. Implement personalized engagement approaches, utilizing data-driven insights to guide customers toward additional courses, tools, and strategies, resulting in increased customer retention and lifetime value.
• Data-Driven Approach: Utilize CRM and other metrics to optimize processes for scale. Drive Data driven sales analysis to develop and expand sales strategies and customer success practices to achieve revenue targets.
• Efficient Onboarding: Lead the development and implementation of a new training/onboarding program to decrease time from hire to productivity.
• CRM Hygiene and Data Integrity: Establish a culture of strong CRM hygiene, ensuring that complete and accurate data is consistently entered. Use this data to provide dependable and accurate daily, weekly and monthly revenue forecasts.
• Strategic Alignment: Work closely with the Executive leadership team as strategic advisors, setting and tracking KPIs, forecasting, budgeting, and planning initiatives.
• Product Alignment: Collaborate with Product teams on positioning, enablement, and roadmap priorities to ensure a cohesive go-to-market approach.
• Continuous Learning Culture: Cultivate a culture of continuous learning and knowledge sharing, encouraging wins to be replicated and losses to be avoided. Identify skill gaps and implement ongoing training programs for sales and customer success teams.
• Additional Duties: Perform any other duties assigned that contribute to the overall success of the sales and revenue innovation function.

DESIRED QUALIFICATIONS

• 5+ years of experience in Sales management: Proven track record of working on a revenue/sales team at a high-growth company.
• Revenue operations strategy: Proven history of building a revenue operations strategy from the ground up.
• Data-driven growth initiatives: Must have a passion for consuming sales data with experience leading, implementing, and scaling growth initiatives driven by analytics.
• Tech stack management: Hands-on experience managing a tech stack for a revenue team, including CRM (e.g., Go High Level), LMS, and Customer Success tools.
• Data analysis skills: Proven ability to manage complex data sets and solving problems using tools like Excel, Google Sheets, dialing systems, etc.
• Project management: Proven history of successfully managing multiple complex projects with specific deadlines.
• Team management experience: Experience managing individuals on a revenue/sales operations team.
• Telephone Sales leadership: Demonstrated success as an outbound Telephone sales leader in B2C Financial Education, Software-as-a-Service (SaaS), or EduTech products.
• Customer insights: Experience analyzing customer health data to inform strategic decision-making.
• Business alignment: Passionate about driving business goals forward and aligning pre-sales, sales, and post-sales processes that are data driven.
• Data-driven decision-making: Focused on data-driven decision-making that impacts the revenue team's short and long-term vision.

KNOWLEDGE, SKILLS, AND ABILITIES

• Exceptional Problem-Solving: Demonstrates outstanding problem-solving ability with a metrics-driven approach, adept at analyzing data, and deriving actionable insights to inform strategic decision-making and resource allocation.
• Strong Analytical Skills: Possesses strong analytical skills to effectively gather and interpret data, identify trends, and think strategically, executing resourcefully to drive measurable results.
• CRM and Marketing Automation Proficiency: Proven experience in CRM and marketing automation technologies, with a track record of successfully implementing and optimizing telephone sales strategies.
• B2C Sales Focus: Demonstrates specialized proficiency in business-to-consumer (B2C) outbound Telephone sales strategies, showcasing a proven track record in crafting and executing successful sales promotions tailored to meet consumer preferences and behaviors.
• Expertise in Short-term and Long-term Sales Promotion Strategies: Proficiency in crafting and implementing dynamic daily, weekly and monthly sales promotion strategies tailored for both short-term boosts and long-term sustained growth, driving revenue and enhancing customer engagement
• Sales Enablement Technology: Proficiency in utilizing telephone sales enablement technology to empower sales teams, enhance productivity, and streamline sales processes for improved efficiency and effectiveness.
• Effective Communication: Exhibits excellent interpersonal and communication skills, adept at engaging with stakeholders at all levels, fostering productive relationships that support business objectives.
• Proficiency in Business Tools: High-level proficiency in Google Suite, Microsoft Excel, PowerPoint, and Word, enabling effective data analysis, presentation, and communication of key insights.
• Digital Marketing Familiarity: Familiarity with social media platforms and up-to-date knowledge of digital and telephone sales trends, enabling the development of innovative and impactful sales strategies.
• Organizational and Time Management: Demonstrates strong organizational and time management skills, effectively prioritizing tasks and projects to meet deadlines and deliver results efficiently.
• Business Writing and Communication: Knowledge of effective business writing and communication techniques, ensuring clarity and professionalism in all written and verbal interactions.

BENEFITS

• Comprehensive medical, dental, and vision coverage from Day 1, with company contributions to premiums, including company-paid Short-Term Disability.
• Additional benefits, including LTD, Hospital Indemnity, Accident, Critical Illness, and other auxiliary benefits.
• Employee Assistance Program for personal and professional support.
• 401(k) retirement plan with a company match of up to 4% of annual salary.
• Generous allocation of up to 25 Flex PTO days per year for work-life balance.
• 3 paid volunteer days to give back to the community.
• 7 paid holidays to celebrate and relax.
• Flexible work options, including office, hybrid, or full remote work arrangements.
• Preference for Florida residents to facilitate occasional in-person meetings.

PERKS

• A strong culture of living our Core Values
• Overall team collaboration and support
• Respectful work environment
• Snacks and drinks provided throughout the day (for office staff)
• Access to the "Tickets at Work" program
• Corporate exclusive discounts and special offers

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work requires moderate physical effort and the use of motor skills, including manual dexterity. While performing the duties of this job, the employee will regularly engage in activities such as standing, walking, stooping, kneeling, and crouching. The employee may