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Host

Alma Nove • Hingham, MA 02043 • Posted 5 days ago via ZipRecruiter

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In-person • Full-time • Entry Level

Job Highlights

Using AI ⚡ to summarize the original job post

The Host at Alma Nove is responsible for creating a positive and memorable guest experience through hospitality, seating guests at perfectly set tables, and maintaining awareness of available tables. This role involves working closely with guests, team members, and managers to ensure a high standard of food, beverage, and hospitality. The Host also plays a key role in maintaining safety and sanitation standards throughout the restaurant.

Responsibilities

Understand and embody the restaurant's culture to create a positive and memorable guest experience.
Welcome guests warmly, make eye contact, and answer their questions regarding the restaurant.
Keep guests entertained and engaged while waiting or in line.
Lead guests to a clean, perfectly set table and hand them the appropriate menu(s).
Maintain awareness of available tables and manage a party 'on deck' to be seated.
Communicate with servers and managers regarding table availability, seating of large parties, or special requests.
Handle guests' complaints by listening to their concerns and resolving issues to ensure overall satisfaction.
Thank guests as they leave and invite them to return.
Arrive to work on time, well-groomed in the proper work attire.
Complete all assigned tasks and duties.
Check the greeter area and its storage areas for adequate supplies.
Review potential wait times and plan seating arrangements with managers.
Assist fellow team members as needed.
Inspect restrooms, dining room, and lobby, clean as needed, and report any unsafe conditions.

Qualifications

Required

Basic computer skills
Ability to work in a high-volume, fast-paced work environment
Capable of prioritizing tasks effectively
Able to speak to the restaurant's story and mission statement
Passion for hospitality and creating memorable dining experiences

Full Job Description

Job Description

Position: Host
Reports to: General Manager

Key Performance Elements/Essential Functions

Hospitality to our Guests

Understands our culture and does whatever it takes to create a positive and memorable guest experience.
Welcomes guests warmly by smiling and making eye contact as they enter the restaurant.
Answers guest questions regarding flow, food, beverages, restaurant, and the restaurants story.
Keeps guests entertained and engaged while waiting or in line.
Leads guests at their own pace to a clean, perfectly set table and hands the appropriate menu(s) to each guest after they are seated.
Maintains awareness of available tables in the dining area and always knows of a party 'on deck' to be seated.
Communicates with servers and managers regarding availability of tables, seating of large parties, or special requests so that guests enjoy a memorable experience.
Handles guests' complaints by listening to their concerns, always informing a manager, and resolving issues to ensure overall guest satisfaction.
Thank guests as they leave and invite them to return to the restaurant again.

Hospitality to your Team

Arrives to work on time as scheduled, well-groomed in the proper work attire, and ready to work.
Clocks in and out as scheduled.
Demonstrates a helpful, positive attitude to guests and team members.
Completes all assigned tasks and duties assigned by managers/supervisors.
Checks the greeter area and its storage areas for adequate supplies (e.g., menus, business cards, pens/pencils, etc.) to ensure supplies are readily available.
Reviews potential wait times and works with managers to plan seating arrangements.
Assists fellow team members as needed to ensure our guests receive the highest standard of food, beverage, and hospitality.
Checks out with a manager before leaving at the end of each shift.

Hospitality to Restautant

Inspects restrooms, dining room, and lobby, cleans as needed, and reports any unsafe conditions to maintain safety and sanitation standards.
Monitors dining area tables to ensure they meet or exceed standards (e.g., proper table set up, full napkin dispensers, swept floors under tables, etc.).

Minimum Requirements

Basic computer skills
Ability to work in a high-volume, fast-paced work environment.
Capable of prioritizing tasks effectively.
Able to speak to the restaurant's story and mission statement.
Passion for hospitality, providing exceptional service, and creating memorable dining experiences.

Commitment to Equal Opportunity

We are an equal-opportunity employer. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Native American preference is provided to any applicant who is an enrolled member of a federally recognized tribe applying to Wahlburgers FXWD LLC.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. The employer at any time has sole discretion to revise them. It is intended to accurately reflect the primary job elements essential for making compensation decisions.

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