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Care Coordinator (Remote Position)
HiEmployment • Remote • Posted 6 days ago via ZipRecruiter
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Remote • Part-time • $20.00/hr • Temporary • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Care Coordinator at HiEmployment provides intake, phone, referral, and clerical services for the Referral and Treatment Call Center. This role involves real-time, effective information and referral services, intake screening, and supportive counseling for individuals in need of substance use treatment and mental health support/services in Hawaií. The position is part-time or full-time, remote with occasional in-office trainings, and is temporary to hire.
Responsibilities
- Answer incoming phone calls, text messages, email correspondence, and live-web chat requests
- Complete a client profile, intake, and screening
- Provide supportive counseling, crisis assessment, screening, and coordination of client services
- Utilize motivational interviewing, trauma-informed principles of care, and other modalities
- Review and verify applicable agency and program requirements for referrals
- Assess and review pre-treatment services are completed for all client self-referred
- Participate in quality assurance checks with CSAC Sr. Care Coordinator and/or Clinical Supervisor to perform client follow-up
- Conduct clinical review and assessments based on clients individualized behavioral health needs
- Sufficient knowledge on program procedures and requirements for providing accurate and quality service
- Deliver high-quality, accurate and effective information and referrals for SUD and mental health services
- Perform data entry on updates and new resources
- Informed on program safety and emergency response protocols
- Performs other duties as assigned
Qualifications
Required
- High school diploma or GED
- At least 1 year of direct service experience working in social/human services/non-profit organizations
- Demonstrated ability with a variety of computer applications, including MS Office and database software
Preferred
- Some college course work in social work, human services, public administration, or public health
- Previous working experience in client services via nonprofit organizations or social service providers
Full Job Description
Job Description
Job Description
Schedule: Part-time or Full-time; Monday – Friday (Oahu residents only)
Job type: Temp to hire; Remote with occasional in office trainings
Pay Rate: $20/hour
About the Role
Care Coordinator provides intake, phone, referral, and clerical services for the Referral
and Treatment Call Center. They provide real-time, effective information and referral services
About the Role
Care Coordinator provides intake, phone, referral, and clerical services for the Referral
and Treatment Call Center. They provide real-time, effective information and referral services
and intake screening to anyone in Hawai’i in need of substance use treatment and
mental health support/services.
Essential Duties and Responsibilities
• Answer incoming phone calls, text messages, email correspondence, and live-web chat requests
• Complete a client profile, intake, and screening
• Provide supportive counseling, crisis assessment, screening, and coordination of client services
• Utilize motivational interviewing, trauma-informed principles of care, and other modalities
• Review and verify applicable agency and program requirements for referrals
• Assess and review pre-treatment services are completed for all client self-referred
• Participate in quality assurance checks with CSAC Sr. Care Coordinator and/or Clinical
Supervisor to perform client follow-up
• Conduct clinical review and assessments based on clients individualized behavioral
health needs
• Sufficient knowledge on program procedures and requirements for providing accurate
and quality service
Other Functions
• Deliver high-quality, accurate and effective information and referrals for SUD and mental
health services;
• Perform data entry on updates and new resources;
• Informed on program safety and emergency response protocols
• Performs other duties as assigned.
Education or Experience:
• High school diploma or GED required, some college course work in social work, human
services, public administration, or public health highly preferred
• At least 1 year of direct service experience working in social/human services/non-profit
organizations (not necessarily related to SUD/Mental Health Coordination)
• Previous working experience in client services via nonprofit organizations or social
service providers, preferred
• Demonstrated ability with a variety of computer applications, including MS Office and
database software
mental health support/services.
Essential Duties and Responsibilities
• Answer incoming phone calls, text messages, email correspondence, and live-web chat requests
• Complete a client profile, intake, and screening
• Provide supportive counseling, crisis assessment, screening, and coordination of client services
• Utilize motivational interviewing, trauma-informed principles of care, and other modalities
• Review and verify applicable agency and program requirements for referrals
• Assess and review pre-treatment services are completed for all client self-referred
• Participate in quality assurance checks with CSAC Sr. Care Coordinator and/or Clinical
Supervisor to perform client follow-up
• Conduct clinical review and assessments based on clients individualized behavioral
health needs
• Sufficient knowledge on program procedures and requirements for providing accurate
and quality service
Other Functions
• Deliver high-quality, accurate and effective information and referrals for SUD and mental
health services;
• Perform data entry on updates and new resources;
• Informed on program safety and emergency response protocols
• Performs other duties as assigned.
Education or Experience:
• High school diploma or GED required, some college course work in social work, human
services, public administration, or public health highly preferred
• At least 1 year of direct service experience working in social/human services/non-profit
organizations (not necessarily related to SUD/Mental Health Coordination)
• Previous working experience in client services via nonprofit organizations or social
service providers, preferred
• Demonstrated ability with a variety of computer applications, including MS Office and
database software
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