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Maxair Mechanical LLC • Duluth, GA 30096 • Posted 2 days ago via ZipRecruiter
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The Service Technician at Maxair Mechanical LLC is responsible for servicing products and equipment on assigned work orders, ensuring customer satisfaction by diagnosing and repairing equipment and systems at customer locations. This role involves direct customer interaction, performing preventative maintenance, emergency service visits, and communicating findings and recommendations. The position requires a high school diploma or GED, at least 18 years old, a clean driving record, and an EPA Certification for refrigerant handling. Local Union 72 membership is preferred.
Summary/Objective
The service technician represents Maxair by serving as the direct customer contact and is responsible for servicing products and equipment on assigned work orders, ensuring customer satisfaction by identifying, analyzing, diagnosing and repairing equipment and systems at customer's location. Service technicians work closely with the dispatcher and their team leader for daily assignments, materials acquisition and weekly scheduling.
In this position you will establish and maintain a positive relationship with customers, vendors and co-workers through effective oral and written communication skills via phone, computer, and face to face. You will perform scheduled and unscheduled preventative maintenance, inspections, site surveys and service requests including repair, replacement and modifications of equipment or systems as needed or requested by customers. Communicating with customers, account managers and project managers regarding service call findings and recommendations is required. Job stress will range from moderate to extreme, with an average day being moderately stressful.
At Maxair, we believe that our customer's satisfaction is the goal of our work. We safely provide the highest quality products and services for a fair price. Our employees' personal happiness and job satisfaction are critical to our success and we value our employees as professionals.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
The HVAC service technicians work in mostly in commercial buildings, office buildings, schools, hospitals, government buildings and factories. The worksites may be very hot or cold due to the heating and cooling systems that are to be repaired may not be working properly and because some parts of these systems are located outdoors. Working in cramped spaces and during irregular hours is common. Ability to climb ladders to access roof top units will be needed.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move up to 10 lbs., frequently lift and or move up to 50 lbs. and occasionally lift and or move more than 50 lbs. Although most technicians work indoors, some work may be outdoors. At times, work may be in awkward or cramped/tight spaces and involve handling heavy equipment.
Position Type/Expected Hours of Work
This is a full-time position, with typically Monday through Friday, 8:00 AM to 4:30 PM hours. Overtime and irregular hours are frequent.
Travel
Daily travel to service locations in the greater Atlanta, GA area is required.
Required Education and Experience
Preferred Education and Experience
Additional Eligibility Qualifications
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