Program Supervisor - Residential Facility (Full Time)

COME BUILD HOPE WITH US!

MHP hiring a Program Supervisor to provide daily on-site and supervision and assistance to staff and report to the Residential Director as required. Program Supervisors oversee program schedules and staff development. Program Supervisors also oversee medication management, maintain positive relationships with participants and develop activities to help them work towards achieving their recovery goals. Program Supervisors help to maintain electronic health record requirements.

The position is Monday - Friday, 11:00 AM - 7:00 PM. As an MHP employee, you will have access to the following benefits:

• Generous Paid Time Off (Up to 44 paid days off per year!)
• Medical, Dental & Vision Insurance
• No Cost Life and Disability Insurance
• Flexible Spending Accounts
• No Cost Employee Assistance Program
• Retirement Plan with Annual Discretionary Employer Contribution
• Employee Referral Bonuses
• Tuition Reimbursement
• Federal Student Loan Forgiveness Program
• Continuous Growth & MHP Sponsored Training Opportunities

MHP is the proud recipient of Mental Health America's 2023 & 2024 Platinum Bell Seal Award—an national recognition for our commitment to nurturing mentally healthy workplaces. Join us in revolutionizing workplace well-being and raising the bar for mental health excellence!

WHAT YOU'LL DO

• Leads the overall service coordination consistent with MHP & regulatory guidelines; establishes and implements operational procedures and monitors participant visits.
• In conjunction with the Program Director, hires, trains, evaluates and develops staff in support of MHP and Recovery core policies, practices and principles; address and monitor the specific goals and assignments of each staff member by facilitating weekly one/one supervisory meetings. Manages program staff schedule.
• In conjunction with Program Director, designs activities and programs that support participants’ goals. Supervises staff in implementation of these activities and programs.
• Engage family, friends and other supporters per participants in their recovery goals (if applicable).
• Ensure proper application of program, agency, and quality assurance and compliance procedures.
• Work with participants and staff as needed to ensure continuity of care.
• Provide oversight of medication management.
• Ensures staff obtains necessary information during the intake process, and that they collaboratively document participant progress in MHP’s electronic health records system; approves entries as required. Ensures medication is entered and maintained in EMAR.
• Handles critical situations and provides safety and reassurance to all participants, and staff members.
• Provide data for written reports requested by city, state, or federal funding sources.
• Responsible for shared rotating on-call duties in the event of calls out, staff emergencies, etc.
• Other duties as assigned to fulfill MHP's mission.

• Minimum of a high school diploma required; Associate’s Degree preferred.
• 2+ years of supervisory experience (including internships or volunteering).
• 2+ years of mental health experience (including internships or volunteering).
• Credentialed as a Certified Peer Specialist is a plus.
• Must have the ability to be trained in medication monitoring within 30 days of hire.
• Certified or has the ability to be certified in First Aid/CPR.
• Must possess basic computer skills to perform job duties including desktop computing, e-mail, time sheet management, electronic health records, internet research, etc. using relevant software; must be proficient in Microsoft Word and Excel.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Patience and tactfulness; ability to work cooperatively with a wide variety of individuals including participants with mental health conditions, alcohol and drug abuse recovery.
• Strong skillsets in oral and written communication, cultural competence, interpersonal relationships and teamwork, attention to detail, customer service, time management, autonomy, problem solving and organization.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Must possess a valid driver’s license in good standing.

***Effective November, 15, 2021, all new employees will be required to be fully vaccinated against COVID-19 before beginning employment with MHP. Reasonable accommodations will be considered for those with qualifying medical or religious exemptions.***

PHYSICAL DEMANDS

• Sit at a desk with ergonomically appropriate equipment.
• Lift up to 15 lbs.
• Ability to maintain regular, punctual attendance and be available for flexible work schedule, including evenings and weekends and/or work holidays/overtime as needed.
• Ability to drive a multi-passenger van (including at night) and physically support passengers during ingress/egress as needed and/or assist disabled individuals in an emergency evacuation.
• Walk around multiple MHP locations and in the community in areas that may not be handicap accessible. May be required to have the ability to enter, exit and drive personal or agency vehicles and/or public transportation, including in inclement weather, carry computer equipment, and ascend/descend stairs carrying computer equipment. Must be able to travel to all sites supported, and MHP’s main offices as needed.
• Climb up to 3 flights stairs, multiple times per shift, to complete participant check-ins.
• Remain awake during entire shift, including break times.
• Frequent talking and listening. Must be able to talk, listen, retain information and speak clearly and accurately; possible exposure to loud and/or vulgar language and hostile gestures.
• Ability to perform the essential job functions while meeting qualitative and/or quantitative productivity standards safely and successfully with or without a reasonable accommodation.

Diversity Matters! We strongly encourage people of color, members of the LGBTQIA community, veterans, parents, and individuals with disabilities to apply. MHP is an equal opportunity employer and welcomes everyone to our team! If you need reasonable accommodation at any point in the application or interview process, please let us know.

ABOUT MHP

Mental Health Partnerships (MHP) seeks to empower individuals with mental health challenges to live full and satisfying lives, based on their specific needs and choices, all while remaining connected to their families, friendships and communities.

MHP offers over 40 services throughout the Greater Philadelphia region and beyond, including Bucks, Chester, Delaware, Montgomery and Philadelphia counties in Pennsylvania.