Account Manager (Remote)

Xavier Creative House (XCH) is seeking a dynamic and service-oriented Account Manager to join our fully remote team. This role offers the opportunity to build and maintain strong client relationships in a fast-paced healthcare marketing environment.

As a Certified B Corp, XCH is committed to building a distinctive culture and maintaining close connectivity while minimizing our carbon footprint through our 100% virtual model. We leverage the best cloud-based tools and technologies to seamlessly share resources, communicate, collaborate, and connect from around the world.

Our 2050 Sustainability Pledge reflects our dedication to offsetting our carbon footprint, promoting mutual respect, engaging diverse suppliers, and prioritizing wellness for our team. By joining XCH, you will be part of a team that harnesses the power of what can be done in healthcare marketing, driven by unmatched energy, creativity, and a sincere desire to make a transformative difference in the world. If you are ready to embrace challenges, deliver outstanding results, and contribute to a legacy of bold and evocative solutions, apply to XCH today!

Our ideal candidate will embody our core values, leveraging their skills to drive success and growth for both our clients and our agency. If you are ready to embrace challenges, deliver outstanding results, and contribute to a legacy of transformative healthcare marketing, XCH is the place for you.

THE PERSON


Are you a service-oriented professional who thrives in a dynamic and fast-paced environment? Do you excel at building and maintaining strong client relationships? Are you a detail-oriented individual who can manage multiple priorities with grace? If you are dedicated to delivering exceptional service and are passionate about making a difference, we want to talk to you!

Our ideal Account Manager is:

• Service-Centric: You embrace a 'yes, and...' mindset, accepting the reality of what's going on and then moving forward to support and contribute. This means acknowledging the situation and reacting to it in a supportive and constructive manner. You respond to client inquiries promptly with accurate information and support the unique needs and communication styles of each person so that they feel heard, valued, and their needs are more than met. You create positivity and have "the light" (the magic of what service and positivity create). You're fun, kind, and looking to make a difference.
• Relationship Builder: You excel at building and maintaining strong client relationships, ensuring that clients feel supported and valued at every interaction.
• Organized: You are detail-oriented and can manage multiple priorities with grace. Your organizational skills ensure that nothing falls through the cracks.
• Communicative: You over-communicate and over-deliver, creating context to assist in clear communications. You are an excellent communicator and can convey information effectively.
• Collaborative: You work well in a team environment, sharing information freely and respecting others' contributions.

RESPONSIBILITIES


The job responsibilities of our Account Manager include, but are not limited to:

Account Management:

• Dedicated to and responsible for specific client accounts and brands
• Respond to client inquiries promptly with accurate information
• Develop project scopes, budgets, briefs, and success metrics
• Ensure client requests are developed into clear internal briefs with agreed actions and obtain client sign-off at relevant stages
• Measure and report on the success of project deliverables, ensuring client satisfaction.

Project Management:

• Set up and manage project timelines in the agency PM system
• Oversee workflow to meet deadlines in a fast-paced environment
• Obtain internal, client, and regulatory approvals on deliverables
• Maintain proper organization of files adhering to agency processes
• Ensure timely, accurate delivery of client projects
• Track project milestones and budgets, ensuring alignment with project plans
• Close out and bill projects according to agency approval processes
• Identify and solve problems promptly, involving higher management when necessary
• Monitor ongoing costs and produce accurate quotations for production.

Collaboration and Communication:

• Delegate tasks clearly to project team members, ensuring everyone understands their roles and responsibilities
• Lead status updates and client calls, providing regular progress updates
• Utilize templates for project communications and status reports, ensuring clear and consistent communication
• Prepare research and background information for briefs, pitches, and presentations
• Collaborate with cross-functional teams, including creative, production, and planning departments.

Continuous Improvement:

• Participate in continuing training and education programs to enhance professional skills
• Conduct post-project evaluations to identify areas for improvement and promote continuous growth.

QUALIFICATIONS

Education & Experience:

• Bachelor's degree in Marketing, Business, or related field
• Background in medical, regulatory, and healthcare marketing preferred
• Project Management certification a plus
• Outstanding communication and presentation skills
• Excellent organizational, time management, and prioritization abilities
• Ability to work independently with limited oversight
• Expertise in client regulatory systems and platforms
• Proficient in Microsoft Office suite and Adobe Acrobat
• Proven ability to delegate tasks and oversee team members

WORK ENVIRONMENT

This role is primarily remote but may require occasional travel for client meetings and industry events. It demands extended periods of sitting, frequent computer use, and the ability to participate in virtual meetings that require clear speech and hearing. Candidates must manage a quiet, ergonomic workspace with reliable internet access.

THE COMPANY - XAVIER CREATIVE HOUSE (XCH)
Founded in 2013, Xavier Creative House is a trailblazing agency dedicated to revolutionizing healthcare marketing. We see the market through a different lens, creating bold and evocative solutions tailored to real industry needs. At XCH, we don't just follow trends; we set them, driving impactful change and making a tangible difference in the healthcare landscape.

Why XCH?


Xavier Creative House is powered by an exceptional team of passionate and innovative professionals. We believe in the magic of collaboration and the impact of bold, creative solutions. Joining our team means being part of a dynamic environment where your contributions are valued and your ideas can flourish.

Our Core Values

• Bold & Evocative: Always think on the edges of the box to create solutions that go well beyond the status quo

• Respect & Candor: Establish trust by being authentic and communicating without judgment and with the intent to support the success of others
• Service-Centric: Support the unique needs and communication style of each person so that they feel heard, valued and their needs are more than met

• Empowered Mindset: Fuel original thinking and personal growth through continuous learning of new perspectives, technologies, and skill sets

• Harness the Magic: Cultivate positive energy to propel big, audacious goals that provide synergistic outcomes that go beyond expectations

What We Offer:

• 100% Virtual Company: Work from anywhere while staying connected with a robust virtual infrastructure
• Comprehensive Health Benefits: Health, dental, and vision insurance to keep you and your family healthy
• Competitive compensation: In addition to a base salary, we offer commission and bonus opportunities to reward your hard work and success
• Generous Paid Time Off: Enjoy a healthy work-life balance with ample paid time off and holidays
• Retirement Plan: 401(k) retirement plan with company match to help you secure your future
• Professional Development: Opportunities for continuous learning and career advancement
• Wellness Programs: Initiatives to promote physical, mental, and emotional well-being
• Career Growth: Opportunities to advance within a growing and dynamic company
• Collaborative Environment: Join a team that values your input and ideas
• Commitment to Sustainability: Be part of a company dedicated to social responsibility and environmental sustainability

Salary Range:

The expected salary range for this position is $65,000 to $75,000 per year, depending on experience and qualifications.

Please note that all offers of employment are contingent upon the successful completion of a comprehensive background check. This may include, but is not limited to, verification of education, employment history, and criminal records. The nature and extent of these checks will be determined based on the position for which you are applying and will comply with applicable laws and regulations.