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Host/Hostess
Jackmont Hospitality • Philadelphia, PA 19131 • Posted 6 days ago via ZipRecruiter
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In-person • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Host/Hostess at TGIFRIDAYS Store # 1756 is responsible for presenting a positive first impression of TGI Friday’s friendliness, excellent service, and high standards. This role involves greeting guests upon arrival, ensuring an excellent dining experience, and bidding guests farewell as they leave. The host/hostess also manages guest seating, answers incoming calls, and provides accurate wait times, among other responsibilities.
Responsibilities
- Greet incoming and departing Guests warmly
- Seat Guests in the bar or dining area and ensure a smooth handoff to the service staff
- Promptly answer incoming calls to the restaurant and provide appropriate service
- Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
- Entertain the wait with Fun, Food and Beverage
- Tend to special Guest needs and requests
- Follow all relevant brand standards for service, Food, Beverage and Experience
Qualifications
Required
- Friendly and outgoing by nature
- Must be able to read menus
- Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance
- Must be able to clearly communicate Guests’ needs to W/Ws, Bussers, Managers, etc.
- Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests
Full Job Description
Job Description
TGIFRIDAYS // Store # 1756
4000 City Line Avenue
Philadelphia, PA 19131
Role Purpose
To present a positive first impression of TGI Friday’s friendliness, excellent service and high standards. To greet Guests upon arrival, ensure Guest dining experience is excellent and to bid Guests farewell as they leave.
Key Responsibilities & Accountabilities
- Greet incoming and departing Guests warmly
- Seat Guests in the bar or dining area and ensure a smooth handoff to the service staff.
- Promptly answer incoming calls to the restaurant and provide appropriate service.
- Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
- Entertain the wait with Fun, Food and Beverage.
- Tend to special Guest needs and requests.
- Following all relevant brand standards for service
- Food, Beverage and Experience.
Qualifications Requirements
- Friendly and outgoing by nature
- Must be able to read menus
- Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance
- Must be able to clearly communicate Guests’ needs to W/Ws, Bussers, Managers, etc.
- Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests
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