Maintenance Program Manager

Job Highlights

Using AI ⚡ to summarize the original job post

Responsibilities

• Provide leadership and management for the team of project coordinators responsible for overseeing all aspects of our high-profile client accounts
• Train all new staff to ensure compliance and proper working knowledge of the position, and coach current employees to ensure standards are met
• Assist the team in creating and presenting proposals for repair and maintenance projects
• Ensure the successful execution of all account initiatives
• Maintain proper documentation of maintenance orders and changes as needed
• Prepare and submit monthly performance reports using our internal software for upper management review
• Ensure that all work orders ready for billing to the client have been reviewed, and verify that all necessary paperwork, photographs, and invoices have been uploaded into the system and are prepared for billing
• Ensure timely closure of work orders by project coordinators to maintain workflow efficiency
• Ensure scheduled employees efficiently handle emergency phone calls during after-hours shifts and weekends and be prepared to assist if needed
• Generate work orders and change orders using our internal software and oversee work orders until they are finalized
• Recognize and address job-related challenges faced by employees and offer solutions
• Inform the R&M Director about any departmental issues that may impact operations
• Ensure compliance with company policies and procedures within the repair and maintenance department
• Foster a safe, positive working environment

Qualifications

Required

• Previous experience in a management role, ideally in a facility management environment
• Strong communication skills
• Excellent attention to detail
• The ability to perform maintenance operations
• Familiarity with computer programs, such as the Microsoft Office suite