Patient Care Coordinator

The Patient Care Coordinator manages communication between patients, family members, attorneys, and care providers in all aspects of patient care. The PCC answers incoming calls, emails, and chats to ensure each patient receives the best service possible. This position is a dedicated partner to clinical staff and is responsible for ensuring quality patient care.

What you will do

• Work as a team player to ensure each patient receives the best service possible
• Coordinate every aspect of patient care
• Answer patient incoming calls, emails, questions, and chats
• Manage all escalations, resolve problem tickets, and provide feedback to management
• Identify caller concerns, determine the best course of action, and resolve issues in a timely fashion
• Point of contact from start to finish for all caller needs
• Assist patients, attorneys, insurance personal, and doctors’ offices in a professional manner
• Perform analytical and data entry tasks
• De-escalate situations involving dissatisfied callers, offering assistance and support
• Confidentially manage patient accounts
• Read and understand clinical notes, referrals, and other medical documentation
• Schedule patient visits and answer pre-visit questions, including about billing
• Follow guidelines for special request/stat/schedule modification procedures and coordinate
• Problem solves to optimize communication flow with clinical staff
• Identify, track, and find best solution for gaps in processes to ensure company expectations and goals are met
• Assist patients and families regarding treatments, procedures, medications, and continuing care
• Partner with clinical staff to ensure best practices are in place for handling medication and authorization calls
• Ensure compliance with professional standards & regulatory requirements
• Adheres to HIPAA and confidentiality laws regarding health information protection

Qualifications

• High school diploma or GED
• Customer service experience: 1 year (Preferred)
• Medical office experience: 2 years (Preferred)
• Bilingual in Spanish (Preferred)
• Proven ability to work as a team to coordinate with doctors, nurses, and other health care personnel
• Strong interpersonal and verbal communication skills to communicate with patients and the health care team
• Ability to build relationships with different types of people, including clients, organization members, and members of the health care team

Why You'll Love Working Here

• Amazing work/life balance
• Generous Medical, Dental, Vision, and Prescription benefits (PPO & HMO)

• 401(K) Plan with Employer Matching
• License & Tuition Reimbursements
• Paid Time Off
• Holiday Pay & Floating Holiday
• Employee Perks and Discount Programs
• Supportive environment to help you grow and succeed

Boomerang Healthcare (BHC) is a multidisciplinary and comprehensive team of experienced, committed healthcare providers that treat pain. Our team of doctors approaches each patient with one goal in mind: to help patients return to normal daily activities. We work with our patients to identify the cause of their pain and create a personalized treatment plan, recognizing that no two patients are alike, and neither is their pain. Our providers create a comprehensive care plan, then monitor, manage and coordinate patient access to health services at BHC. 

Boomerang Healthcare strives to be a diverse workforce that reflects, at all job levels, the patients we serve. We are an equal opportunity employer. Boomerang Healthcare is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please contact us.