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Baycoast Bank • Fall River, MA 02720 • Posted 7 days ago via ZipRecruiter
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The Customer Service Associate I at Baycoast Bank is a key member of the branch-based team, responsible for providing high-quality customer service and engaging with customers to understand their needs and offer financial solutions. This role involves processing transactions, resolving customer issues, and referring customers to appropriate personnel for relationship development opportunities. The associate is expected to embrace the bank's mission and core values, leveraging strong communication skills and a professional demeanor to improve results and create new opportunities.
POSITION TITLE: CUSTOMER SERVICE ASSOCIATE
DEPARTMENT: COMMUNITY BANKING/BRANCH ADMINISTRATION
LEVEL: 101
FLEXIBLE WORK PROGRAM ELIGIBILITY CODE: N/A
FUNCTION:
Under the direction of the Branch Manager, Assistant Branch Manager and Customer Service Supervisor, the Customer Service Associate is at the forefront of customer interactions as part of a branch-based team that provides high quality service that earns the long-term loyalty of our customers. Leverages communication skills and banking knowledge to engage with customers. Understands customer’s needs which will provide financial solutions and advice to resolve issues and help customers achieve their financial goals. Identifies relationship development opportunities and refers customers to appropriate personnel. Demonstrates a willingness to do more than is required or expected by embracing the Bank’s mission statement and core values, which will improve results and morale as well as create new opportunities.
RESPONSIBILITIES:
RELATIONSHIP DEVELOPMENT AND SERVICE
OPERATIONS
A. Maintains a high degree of accuracy, organization, and productivity in conducting customer transactions:
B. Consistently adheres to bank policies and procedures regarding branch operations, security and
employment practices.
Knowledge/Skills/Experience Requirements:
Minimum of 4 months sales/customer service experience in a retail environment. Experience handling cash. Positive and helpful attitude.
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