Thrive • Elkridge, MD • Posted 9 days ago via ZipRecruiter
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As a Service Delivery Manager at Thrive, the ideal candidate will lead technical support teams in providing excellent customer service and resolving all technical issues. This role requires a solid technical background combined with customer service expertise, a problem-solving attitude, and the ability to motivate an engineering team to achieve specific goals. The primary responsibility is to ensure high quality technical support and increase client satisfaction.
Thrive is an innovative technology solutions provider focused on Cyber Security, Microsoft/Office 365, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at ‘a job’ but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a work hard, play hard environment and seek the guidance, training, and experience necessary to build a lucrative career, then welcome to THRIVE!
Position OverviewAs a Service Delivery Manager, the ideal candidate will be responsible for leading our technical support teams in providing excellent customer service and resolving all technical issues. This person should have a solid technical background combined with customer service expertise. A problem-solving attitude with an ability to motivate an engineering team to achieve specific goals are essential skills to perform well in this position. Ultimately, you should be able to ensure high quality technical support and increase client satisfaction.
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