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Service Coordinator
Les Stanford Chevrolet and Cadillac • Dearborn, MI • Posted 8 days ago via ZipRecruiter
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In-person • Full-time • Entry Level
Job Highlights
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Les Stanford Chevrolet and Cadillac is seeking a Service Coordinator to join their team. This role involves scheduling service appointments, communicating with customers, and advising maintenance recommendations. The company offers a Monday-Friday operation with no Saturdays, full benefits including 401K and health care, paid vacation, and opportunities for advancement. This position is ideal for candidates with strong computer skills, a strong customer service background, and excellent communication skills.
Responsibilities
- Schedule service appointments and speak with customers every single day by following up over the phone after each appointment.
- Actively listen to customers, answering their questions, and directing them appropriately as they request.
- Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries.
- Advise maintenance recommendations.
- Confirm scheduled and missed appointments.
Qualifications
Required
- Strong computer skills, including Outlook, Excel and Word (and preferably dual-screen experience)
- Strong customer service background; Customer Service experience is a MUST
- Excellent verbal and written communication skills
- Punctual, reliable and eager to improve
- Clean driving record and valid driver’s license
Full Job Description
Job Description
Les Stanford Chevrolet and Cadillac is hiring new talent to add to our amazing team! Family owned and operated since 1968, we pride ourselves on selecting and developing top talent employees. As America's Corvette King, your potential to grown and excel here is unparalleled. We offer higher than industry standard pay because we want to invest in the best people.
Benefits:
- Monday-Friday operation. NO SATURDAYS
- Full Benefits – 401K and Health Care
- Paid Vacation
- Opportunity to advance
- Compensation plan higher than the industry standard with unit bonus
- Strong leadership team that works with you to reach maximum potential
- Family owned and operated
- Largest corvette dealer in the Midwest
- Schedule service appointments and speak with customers every single day by following up over the phone after each appointment.
- Actively listen to customers, answering their questions, and directing them appropriately as they request.
- Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries.
- Advise maintenance recommendations.
- Confirm scheduled and missed appointments.
- Strong computer skills, including Outlook, Excel and Word (and preferably dual-screen experience)
- Strong customer service background; Customer Service experience is a MUST
- Excellent verbal and written communication skills
- Punctual, reliable and eager to improve
- Clean driving record and valid driver’s license
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