Housekeeping Supervisor

Housekeeping Supervisor

Position Summary

Sheraton Reston Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.

The Housekeeping Supervisor is responsible for daily supervision of the Housekeeping staff, quality service, guest satisfaction and safety. Supervises cleaning and assists in administration of Housekeeping services in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management.

Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Supervise the Housekeeping staff.
• Evaluate the staff’s job performance and coach and counsel as necessary.
• Clearly communicate to associates the standards of performance and their role in contributing to individual and team success.
• Ensure all required training occurs including orientation, safety, fire, alcohol awareness, food handling and blood-borne pathogen.
• Ensure staff compliance with internal controls, policies, procedures, standards and regulations.

• Perform and supervise the cleaning and inspection of the guest rooms, public areas and back of the house.
• Ensure compliance with proper cleaning techniques, procedures, brand standards and regulations.
• Ensure proper use of cleaning equipment and supplies.

• Issue staff cleaning assignments including special requests, areas of concentration and deep cleaning.

• Ensure maintenance problems are promptly reported to Engineering through proper channels.

• Order supplies and maintain accurate inventory as assigned.

• Respond to guest requests, concerns and problems to ensure guest satisfaction.

• Log items into the Lost and Found and respond to inquiries regarding lost items.

• On time and at work when scheduled and in proper uniform.

• Attend department meetings as scheduled.

• Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

• Consistent professional and positive attitude and actions when communicating with guests and associates.

• Comply with all company policies and procedures.

• Practice safe work habits and comply with sanitary, safety, security and emergency procedures.

• Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.

• Check with manager/supervisor before leaving work area for any reason.

• On time and at work when scheduled, and in proper uniform.

• Attend department meetings as scheduled.

• Respond to guest requests, concerns and problems to ensure guest satisfaction.

• Report any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken.

• Any other tasks/duties as requested by management.

Qualifications

The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.

Education and Experience

• High school education preferred.
• Two or more years of related experience.

• Familiarity with hospitality industry practices preferred.

Skills and Abilities

• Ability to effectively and efficiently supervise staff, daily operations and resolve operational problems in compliance with policies and procedures.

• Ability to appropriately interview, hire, schedule, motivate, train, monitor and address staff performance.

• Knowledge of housekeeping principles and practices along with proper use of cleaning equipment and supplies.

• Ability to compile facts/figures in a timely manner; identify, investigate and resolve matters.

• Ability to follow an appropriate course of action based on policies and procedures.

• Ability to operate a computer, phone and other office equipment.

• Attention to details with good organizational and efficient time management skills.

• Display consistent professional leadership with effective listening and communication skills.

• Ability to work in a fast paced environment, sometimes under pressure, while simultaneously handling competing and changing priorities.

• Ability to satisfy the legal requirements for employment within the jurisdiction.
• Ability to work weekends and holidays.

Working Conditions & Physical Effort

Physical work is a primary part of job. Work is normally performed in an interior hotel environment. While performing job duties, the associate speaks, listens, completes documents, processes requests and operates office equipment such as a telephone, calculator, computer, copier and fax. Physical requirements include extended periods of standing and/or walking, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds. The job requires close vision with or without corrective lenses. This position may be required to operate a motor vehicle.