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Cerbo • Remote • Posted 8 days ago via ZipRecruiter
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Cerbo, a high-growth healthcare SaaS company, is seeking a Support Operations Manager to manage and improve support operations, enhance customer and support team satisfaction, and provide leadership, coaching, and mentorship. This role involves strategic and tactical responsibilities in a fast-paced business area, focusing on process improvement, team management, and operational efficiency. The ideal candidate will have a strong analytical mindset, excellent interpersonal skills, and the ability to work in a dynamic environment.
The Company
Cerbo is a high-growth healthcare SaaS company, doing our part in the medical market to support holistic lifestyles and personalized medicine. Our software – Cerbo EHR – is a cloud-based electronic health records (EHR) and patient portal software system. Healthcare offices across the country – and some around the world – use Cerbo for most everything they do in their day-to-day. Cerbo originally started as a developer’s nights-and-weekends project. And has grown into one of the leading EHR systems for functional or “root cause” medicine and membership- or cash-based clinics. Because of our unique origins, we often approach things a bit differently. That is, success for us is not just about the bottom line. It’s more about providing a great product, operating with integrity, and supporting our clients and our team. During the past four years our team has grown, and thousands of practitioners and patients use our product. To this end, we’re looking for a Support Operations Manager - EAST COAST to join our growing team.
What You’ll Do
We are seeking an experienced Support Operations Manager to help us manage our support operations to be more productive, work more effectively and deliver quality service to our customers. As a Support Operations Manager, you will be responsible for initiating and overseeing the operational improvements that need to take place to enhance customer and support team satisfaction. This is a strategic and tactical role in a fast-paced area of the business that is challenging and changing continuously. The ideal candidate will lead by example, providing hands-on guidance, process improvement and mentorship to a team of Tier 1 and 2 specialists. This role is a great opportunity for someone who possesses impeccable interpersonal skills, thrives on process improvement, has an analytical mindset and the desire to help shape a growing support team. This role will report directly to the Support Team Lead.
Primary Responsibilities
What You’ll Bring
Compensation & Benefits
Location: 100% Remote
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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