Earnbetter

Job Search Assistant

Bakery Team Member

Nothing Bundt Cakes - Coralville • Coralville, IA 52241 • Posted 9 days ago via ZipRecruiter

Boost your interview chances in seconds

Tailored resume, cover letter, and cheat sheet

In-person • Full-time • Entry Level

Job Highlights

Using AI ⚡ to summarize the original job post

The Bakery Team Member at Nothing Bundt Cakes - Coralville is responsible for creating a warm, welcoming environment for guests, offering creative solutions for unique celebratory occasions, and selling delicious cakes. This role is crucial in engaging and bringing joy to guests, creating a memorable experience, and leaving a positive, lasting impression. The team member embodies the company's core values and demonstrates a strong commitment to guest satisfaction, excellence, and efficiency in the workplace.

Responsibilities

  • Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs.
  • Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
  • Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
  • Processes guest orders efficiently and accurately utilizing the point-of-sale system and invites guests to join NbC Email Club.
  • Upholds a clean and organized bakery presentation, including routine sweeping/mopping and dusting/cleaning.
  • Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
  • Assembles cake and balloon orders according to guest specifications for the given celebration.
  • Prioritizes workload according to schedule to ensure all orders are completed at the appropriate pick-up or delivery time.
  • Prepares cake decorations, boxes, bows, and other packaging materials in advance.
  • Monitors inventory of cake-crafting supplies and notifies management when replenishment is required.
  • Evaluates frosted and decorated cakes to ensure NbC standards are met.
  • Cleans, sanitizes, and restocks the workstation and ensures all crafting tools are sufficiently prepared for the next shift.
  • Supports the Guest Service Representative in assisting walk-in guests and answering the telephone as needed.
  • Complies with all health and safety guidelines and NbC policies and procedures.
  • Maintains a consistent work attendance and punctuality record.

Qualifications

Required

  • Must be 16 years of age or older.
  • Previous guest service experience at a bakery, restaurant, or retail store is a plus.
  • Ability to understand and carry out oral and written instructions.
  • Comfortable with new technology and ability to operate a point-of-sale system.
  • Understanding of basic arithmetic and ability to perform calculations when needed.
  • Capacity to stand for extended periods of time and work in a fast-paced environment.

Full Job Description

Job Description

Job Description
The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

Accountabilities/Duties:
  • Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
  • Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
  • Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
  • Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
  • Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
  • Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
  • Assembles cake and balloon orders according to guest specifications for the given celebration and follows NbC cake decorating and presentation standards with precision.
  • Prioritizes workload according to schedule to ensure all orders are completed at the appropriate pick-up or delivery time, and crafts all orders for walk-in guests.
  • Prepares cake decorations, boxes, bows, and other packaging materials in advance to ensure requisite supplies are readily available for cake order demands.
  • Monitors inventory of cake-crafting supplies and notifies management when replenishment is required.
  • Evaluates frosted and decorated cakes to ensure NbC standards are met and notifies management of any quality control issues.
  • Cleans sanitizes and restocks the workstation and ensures all crafting tools are sufficiently prepared for the next shift.
  • Supports the Guest Service Representative in assisting walk-in guests and answering the telephone as needed.
  • Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
  • Maintains a consistent work attendance and punctuality record.

Knowledge, Skills, and Abilities:
  • Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
  • Enjoys interacting with diverse people and excels at providing a superior guest experience.
  • Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
  • Is diligent, organized and self-motivated.
  • Has the ability to understand and carry out oral and written instructions and request clarification when needed.
  • Is comfortable with new technology and has the ability to operate a point-of-sale system.
  • Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
  • Has the capacity to stand for extended periods of time and work in a fast-paced environment.

Education, Certifications and Work Experience Requirements:
  • Applicants must be 16 years of age or older.
  • While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.

Work Availability:
Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands. We are very accommodating and willing to work with your schedule.

Paychecks come weekly.

Search for other jobs like this one:

Bakery Team Member jobs in Coralville, IA

Search for popular related roles:

Bakery Coordinator jobs in Coralville, IABakery Associate jobs in Coralville, IAAssistant Bakery Team Leader jobs in Coralville, IABakery Technician jobs in Coralville, IATeam Member - Baker jobs in Coralville, IABakery Production Team Member jobs in Coralville, IADeli-Bakery Team Member jobs in Coralville, IABakery Production Worker jobs in Coralville, IABakery Cook jobs in Coralville, IABakery Attendant jobs in Coralville, IA

Search nearby locations hiring for this role:

Bakery Team Member jobs in Muscatine, IABakery Team Member jobs in Hiawatha, IABakery Team Member jobs in Marion, IABakery Team Member jobs in Anamosa, IABakery Team Member jobs in Washington, IABakery Team Member jobs in Cedar Rapids, IA