Housekeeping Manager

Housekeeping Manager

Punta Gorda, FL

Job Overview:

A full-service waterfront resort in Punta Gorda, Florida, is seeking a highly motivated and experienced Housekeeping Manager to lead the housekeeping department. The Housekeeping Manager will be responsible for overseeing daily operations, maintaining cleanliness and quality standards, and managing a team to ensure an exceptional guest experience.

Key Responsibilities:

• Lead the daily operations of the housekeeping department, including guest rooms, suites, public areas, and laundry facilities.
• Ensure all areas are maintained, restocked, and cleaned according to full-service standards.
• Generate and manage reports on staffing, productivity, and payroll; make informed decisions based on these reports.
• Set and enforce performance standards for cleaning procedures and chemical usage.
• Manage departmental hiring, scheduling, promotions, and disciplinary actions.
• Supervise and ensure the quality of all housekeeping work through regular inspections.
• Maintain accurate records of areas needing repair and report them to the appropriate departments.
• Foster a culture of excellent customer service, ensuring high levels of guest satisfaction.
• Train, mentor, and motivate the housekeeping team to meet departmental standards.
• Collaborate with other departments to enhance the overall guest experience.
• Handle guest requests and complaints promptly, ensuring a seamless and elevated guest experience.

Minimum Requirements:

• High school diploma, GED, or equivalent.
• Minimum of 5-7 years in a supervisory role, preferably in a hospitality setting.
• Minimum of 3-5 years of housekeeping experience in a hotel or resort.
• Experience with Forbes Star and AAA Diamond standards is a plus.
• Bilingual in Spanish is preferred.
• Strong leadership, organizational, and problem-solving skills.
• Ability to work varied shifts, including weekends and holidays.
• Proficiency in Microsoft Office.
• Professional appearance and demeanor with excellent communication skills.

Compensation:

• Salary: $70,000 - $75,000
• Bonus: 10%
• Relocation: Not provided

About the Role:

This position offers an exciting opportunity to lead a team at a full-service resort. Ideal candidates are those with strong leadership skills, a background in housekeeping, and the ability to maintain service standards.