Housing First Blended Case Manager (QUAKERTOWN, PA)

JOB SUMMARY: The Housing First Blended Case Manager engages the service consumer (client) of an agency program or service in designing and following a goal-oriented plan that will respond to his/her health (physical and emotional), social, and environmental needs identified through formal assessment or re-assessment interviews. The case manager empowers the consumer to maximize use of personal and informal resources, links the consumer to community and formal resources as needed, and assures that resources are the least restrictive and least intrusive possible. The case manager acts to ensure that the client obtains: timely access to needed services, appropriate levels of care, and continuity of care.

Education: Bachelor of Social Work from a school accredited by the Council on Social Work Education or Bachelor's degree in a closely related health or human service profession from an accredited college or university.

Experience: Prerequisite job skills and aptitude for on-the- job training may be demonstrated by documentation of successful prior employment, internships, or volunteer service experiences.

Other credentials: The agency may require specific credentials or documented training/experience for specific assignments covered by this Job Classification & Title. The Letter of Hiring or an Appendix to this Position Description will detail such credentials, e.g. training/experience in group work, substance abuse prevention, intervention, or treatment; Pennsylvania operator's license, current and valid; ownership or use of an insured automobile; health certification; police clearance for working with children; etc.

RESPONSIBILITIES:

1. Provides Information & Referral assistance within his/her assigned program, project, or service, as directed, so that the public may receive clear information about our agency's services and be linked effectively with appropriate other community resources as necessary.

2. Completes Assessment of each assigned client in order to identify and prioritize basic biopsychosocial needs. Develops a Service Plan to address the identified needs in a timely, systematic manner. Depending upon contractual and/or program requirements and prior training, the case manager will complete special assessments, e.g. assessment of substance abuse severity, level of care needs, etc.

3. Assists clients with implementation of Service Plans by effecting linkages between service systems, helping clients to access needed services, coordinating multiple services, monitoring and following-up with the client and service providers, and by case advocacy when necessary.

4. Provides crisis intervention services for assigned clients and non-assigned clients in emergency situations.

5. Facilitates and coordinates Discharge, Aftercare, and Follow-up Plans and services.

6. Provides supportive counseling according to clients' needs within the scope of specific program, project, or service and within the range of prior professional training and individual competency. Effects timely referrals of clients as necessary for specialized mental health services or psychotherapy.

7. Develops and maintains professional relationships with other staff, especially at any community-based service sites, and with other community service providers.

8. Utilizes close supervision for professional growth and quality assurance. Adheres to agency policies, procedures, and practices while carrying out direct service and administrative duties promptly and accurately.

9. Completes and maintains orderly, legible, timely records of services and other documents in narrative or data formats as required by the agency or its contracts.

10. Pursues continuing education to maintain and up-grade social service knowledge and practice skills. Uses supervision to identify and address professional development needs. Specifically attends to on-going development of sensitivity to diverse cultural groups, particularly groups served by this position.

11. Understands and observes each client's rights to privacy and confidentiality as articulated by agency policy and procedures -- particularly for special programs, projects, services to which this position is assigned.

12. Performs administrative tasks and other duties as assigned.

AAP/EEO STATEMENT
Family Service Association provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.