Medical Assistant

Job Highlights

Using AI ⚡ to summarize the original job post

Responsibilities

• Greets and rooms patients in a professional and welcoming manner.
• Performs patient work-up including gathering reason for visit, patient health history, demographic information, assisting providers in performing medication reconciliation, verifying allergies, documenting vitals, and assisting patients with completion of screening questionnaires/forms.
• Communicates expected wait times to patients and providers, providing updates frequently.
• Participates in pre-visit procedures including scrubbing all patient charts for the day, verifying historical labs, updating lab results, obtaining medical records, as needed, and huddling with the provider.
• Scrubbing for and addressing overdue health maintenance and gaps in care to assist in providing quality care and achieving quality metrics.
• Prepares exam rooms by setting up appropriate equipment according to visit type, stocks, preps and disinfects exam rooms in between visits.
• Autoclaves instruments and equipment after each use according to NHC standard procedures and protocol.
• Accurately and timely inputs patient information into EPIC per NHC standard procedures and protocol.
• Performs procedures within scope of responsibility, as directed by provider following standard protocol.
• Performs phlebotomy for lab draws, as directed by provider following standard protocol.
• Provides patient with after-visit summary (AVS), verbally reviews the information, and ensures all questions are answered and next steps in care are understood.
• Answers phones with professionalism to collect and record patient information, schedule appointments, verify insurance, and patient information.
• Responding to new or refill prescription requests through EPIC.
• Conducts patient follow-up, including referral paperwork and assisting patients in scheduling additional medical tests or appointments.
• Communicates lab results as directed by the provider either by letter or phone.
• Scans and indexes documentation into medical records according to Clinic standard protocols and procedures.
• Receives, documents, and routes messages to appropriate clinical staff, including responding/returning patient/caregiver phone calls to obtain missing or additional information.
• Actively participates in continuous process and quality improvement workflows.
• Attends and participates in committees and assists at other clinics as business needs requires.
• Welcoming new team members and supports with training and development.
• Comply with Clinic standardized workflows, protocols, HIPAA, and safety guidelines.
• Performs other duties as assigned.

Qualifications

Required

• Completion of an accredited medical assistant program
• One year of related experience and/or training
• Experience in primary care preferred
• Previous EPIC or EHR experience required
• Certification through a nationally recognized Medical Assistant Certification program, such as AAMA, NCCT, or CCMA
• Responsible for maintaining an active and unencumbered medical assistant certification and BLS

Preferred

• Ability to fluently speak, read, and write in Spanish