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First Help Financial • Remote • Posted 10 days ago via ZipRecruiter
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First Help Financial is seeking a part-time Bilingual Customer Service Associate to join their remote team. The role involves communicating with borrowers through inbound calls and correspondence in a fast-paced, goal-oriented servicing department. Responsibilities include providing customer service, resolving discrepancies, deescalating client issues, and assisting with insurance and registration issues. The position offers a competitive hourly rate plus a monthly performance bonus, and requires fluency in Spanish and English.
About First Help Financial
First Help Financial operates in the financial industry, offering a variety of products and services to assist individuals and businesses with their financial needs. They specialize in providing loans for car purchases, vehicle leasing, and financing solutions for businesses, all while prioritizing customer satisfaction through transparent and personalized service.
First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years.
Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.
Your Title: Client Relationship Associate
Your Location: Remote/Anywhere within the USA
You Report To: Customer Service Manager
Your Schedule: Monday to Friday - 9AM-1PM EST
Your Compensation: $18.53/hour plus a monthly performance bonus
Learn more about our awesome Customer Service Department
First Help Financial, voted and certified as a “Great Place to Work” by our workforce for three years in a row, is adding a new partner to our Customer Service department to accommodate our remarkable growth! You will be communicating with our borrowers by answering inbound calls and/ or corresponding in a fast paced, goal oriented Servicing Department.
What you will do:
Your responsibilities would be, but are not limited to:
What you Bring:
FHF Benefits…
Diversity and Inclusion
FHF is committed to building a culture that respects and embraces all walks of life, inclusive of gender, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.
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