Branch Office Administrator

WHO WE ARE

PURCOR Pest Solutions™, a brand of CertusPest, one of the fastest growing names in the pest control industry – with a national presence and currently ranked #19 on PCT Magazine top 100 list. Protecting families and businesses is our #1 priority. Our Mission is to help people care for what matters most by delivering friendly, fast, and efficient pest control services. Are you looking for a career as big as your ambition? Apply now.

WHAT’S IN IT FOR YOU:

• Competitive Base Pay
• Medical, Dental & Vision Benefits
• Employer Paid Short-Term & Long-Term Disability (STD/LTD)
• Employer Paid Life Insurance
• Paid Time Off (PTO) and Holiday Pay
• 401K Retirement Savings with Company Sponsored Match - up to 4%; fully vested Day 1
• Opportunities for advancement & career growth
• Other Company Provided Benefits:
  • Laptop or iPad, iPhone

JOB SUMMARY:

Joining this career opportunity grants you the chance to become an integral member of a diligent team that has been delivering unwavering dedication, exceptional service quality, and unmatched customer service experience.

YOU WILL BE RESPONSIBLE FOR:

• Responding to inbound callers and call center transfers with information, resolving issues or directing the call to the appropriate person or department.
• Documenting all customer call accurately on customer’s account and forwards to appropriate associate.
• Completes service agreements received from branch-specific technicians, sales reps, management, and region-specific customer care center.
• Entering lead information into database PestPac accurately and scheduling appointment with proper sales representative.

NEED TO BE MOST SUCCESSFUL:

• High School diploma or equivalent.
• Strong customer service skills.
• Previous administrative and/or customer service experience is preferred.
• Proficiency in CRM pest control systems, particularly PestPac is preferred.
• Ability to pass a criminal background check and drug screening.

We are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Drug-Free Workplace