Host/Hostess

Summary

Greets and seats customers in a fashion that contributes to the smooth, efficient operation of the restaurant and keeps the area around the front entrance and hostess station as clean and orderly as possible by performing the following duties:

Duties and Responsibilities

• Prepares and maintains a seating chart for each shift and is familiar with the rotation order.
• Distributes the daily specials to the various stations and changes the whiteboard to reflect the specials of the day.
• Checks POS computer for any reservations.
• Greets and seats members/guests in a courteous and timely manner as they enter the restaurant and/or communicates delays in seating and starts a waiting list.
• Assigns a server to each new table that has been seated. Ensures that each server has a similar number of member/guests so that a high level of service is being given.
• Accommodates special needs of customers and communicates any needs to appropriate staff.
• Assists dining room staff during rush periods by cleaning tables whenever possible.
• Answers telephone in a professional manner, makes reservations, takes “to-go-orders” and answers customer inquiries.
• Writes messages down for employees and delivers those messages when the opportunity presents itself.
• Communicates customer and/or employee difficulties to management.
• Applies knowledge of full menu and other restaurant information such as restaurant hours and types of payment.
• Enters “to-go-orders” into computer and prints receipt as well as prepares to-go items necessary to fill order along with condiments, other food items and utensils.
• Completes member/guest check transactions on POS computer.
• Completes opening and closing duties in accordance with approved procedures.
• Communicates any health and/or safety concerns/violations immediately to management.
• Performs other related duties as assigned.

Skills

• Communication Skills
• Customer Service
• Professionalism

Education/Experience

• High School Diploma/GED or Equivalent (or in process) and some prior experience helpful