Field Service Technician

COMPANY DESCRIPTION Are you looking to make a difference and be part of a solution for cancer patients all over the world? Very few organizations know WHY they do what they do. WHY is a purpose, cause or belief. It’s the very reason Veritas exists. We are in the business of helping people with cancer.

Join a team with a common purpose – striving to make cancer care accessible to communities around the globe. At Veritas Medical Solutions, our WHY is at the core of everything we do and you would play a meaningful role. We are a VALUES-based organization guided by the principles of Vision, Excellence, Respect, Integrity, Teamwork, Achieve and Serve which is an integral part of our company’s success.

Do you have interest in being a valued team member of a world leader in the design, production, and installation of radiation shielding products around the world? Our team collaborates extensively with Architects, Contractors and Physicists working on projects for cancer care. Do you want to work collaboratively to provide advanced shielding solutions to customers in the medical and industrial communities, working on projects like Fusion Energy, industrial x-ray inspection? If yes, then Veritas is the company for you! We offer competitive compensation, comprehensive benefits, and opportunities for professional growth and development. If you want to be part of this important mission, APPLY TODAY!!
RESPONSIBILITIES – Job Summary
The Field Service Technician will be responsible to assemble, install and repair Veritas SmartDoors®. Strong mechanical aptitude, knowledge of electrical wiring/troubleshooting, computer skills, and hands-on experience diagnosing and repairing motors would be beneficial for this position. The candidate needs to be willing to learn how to build a Veritas SmartDoor®. Must be able to communicate well, both verbally and written, for interactions with the client and for writing service repair reports. Travel will be required, up to 80%, domestically and occasionally internationally.
ACTIVITY – SmartDoor® Build / Harleysville FactoryTime Allocation: ~ 35%

• Assemble, stage, set up, and test SmartDoors® at Harleysville factory.
• Crate door components for transportation according to defined SOP.
• Load crates onto trucks for delivery to job site.
• Unload trucks as product is delivered to Veritas.
• Pick-up parts from local vendors as needed.
• Unpack delivered supplies and log into inventory, as needed.
• Understand the features and benefits of all door products, and how to communicate to all levels.

ACTIVITY – SmartDoor® Client Install & ServiceTime Allocation: ~ 55%

• Travel to customer sites for SmartDoor® installation.
• Travel to customer sites to install finishes on installed doors.
• Represent Veritas positively and professionally at all times while traveling for Veritas.
• Provide customer service via telephone and remote sessions for initial troubleshooting and diagnostics of shielded doors.
• Travel to customer locations to provide onsite diagnostics and servicing of shielded doors. This will include accessing the area above the door for servicing.
• Travel to customer sites to provide regularly scheduled preventative maintenance.
• Travel to customer sites to provide SmartDoor® training for GC's, subcontractors, medical staff and maintenance personnel.
• Provide feedback from service visits that enables continuous improvement of the SmartDoor® product line.
• Serve as brand ambassador of Veritas; Create and develop excellent relationships with key contacts at customer locations to learn how Veritas can better serve their needs with our product, training and support.

ACTIVITY – Team Veritas Time Allocation: ~ 10%

• Attend and participate in weekly meetings.
• Support cross functional team initiatives.
• Participate in Veritas CARES events when possible.
• Balance team and individual responsibilities; give and welcome feedback, contribute to building positive team spirit; put success of team above own interests.
• Willingness to perform any and all duties as assigned by leadership to support the team; respectful attitude and professional approach to leadership decisions.

• Implementing daily the Veritas Core Values: Vision of ways to improve/streamline door installation and service techniques; Excellence by ensuring your work is the best it can be; Respectful of clients, team members and leadership; Integrity by always being honest and fair in all areas; Teamwork by listening and hearing what others say and working together to find a solution that's best for all; Achieve with having a positive, can-do attitude and meeting/exceeding your goals; Serve by being a good steward and helping others in need.

Required Skills & Physical Demands

• Ideal candidate will have either a two-year associate’s degree in Electro-mechanical technology, or vocational training in electronics and mechanical systems, or equivalent experience.
• Knowledge of mechanical assemblies, servo motors, PLC logic, embedded computers, gears, bearings, linear drives, electronics and mechanical systems, internet connectivity.
• Ability to read and interpret construction and engineering drawings.
• Prior field service experience of sophisticated computer-controlled equipment is desired.
• Must be a self-starter with the ability to work independently or part of a team.
• Strong time management and prioritization skills; ability to organize, multi-task and work under pressure; strong attention to detail.
• Goal oriented - naturally motivated to set and reach goals.
• Excellent interpersonal/communication skills; ability to communicate effectively with team members and clients; is objective and open to other views, welcomes feedback; able to write clear and concise service reports.
• Professional approach with unquestionable integrity, credibility, and character; Demonstrates high moral and ethical behavior.
• OSHA 30 certification a plus; otherwise, on-line OSHA training provided to be completed within 90 days.
• Adhere to all safety protocols at Veritas and on job sites, including but not limited to all machinery, electrical applications, and handling of raw materials.
• Forklift operator certification preferred.
• Crane operator certification preferred.
• Must have a Valid Driver’s License and Passport. This position involves driving and flying to various locations, some of which may be healthcare entities requiring appropriate accreditations.
• Continually required to stand and utilize hand and finger dexterity.
• Frequently required to talk, hear, walk, bend, stoop, kneel or work near moving mechanical parts.
• Occasionally required to sit, climb or work in high places or tight spaces.
• Must be able to occasionally, or as needed, lift and or move 75 pounds.
• Must be able to occasionally, or as needed, lift or carry shielding material to the work area or load the SmartDoor® with proper shielding material.
• Must be able to occasionally, or as needed, cut shielding material in the Veritas shop or on the job site.
• Willingness and ability to safely operate power tools and construction equipment as necessary for door installation.
• Will be accountable for assigned tools. Correct use and maintenance a must.
• Personal Protective Equipment (PPE) to be used and maintained.
• Specific vision abilities required by this job include: close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

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