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Field Service Engineer
Catalyx • Newtown, PA 18940 • Posted 6 days ago via ZipRecruiter
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Hybrid • Full-time • Mid Level
Job Highlights
Using AI ⚡ to summarize the original job post
Catalyx is seeking a Field Service Engineer to join their team, focusing on delivering high-tech automated solutions within the logistics industry. The role involves a mix of hands-on electro-mechanical work, problem-solving, and customer interaction, with responsibilities including installation, commissioning, and final handover of automation systems to customers. The position requires travel to various customer distribution/fulfillment facilities for system installation and testing, with training and guidance provided by Catalyx technical experts.
Responsibilities
- Plan and perform on-site installation, startup, testing, and troubleshooting of materials, components, and systems of complex design
- Review and approve the operational quality of automation equipment and systems, and instruct customers in the operation and maintenance of the system
- Serve as the company's first point of contact for the customer on site technical matters for assigned projects
- Develop, as required, appropriate on-site modifications/optimizations to electrical, optical and/or mechanical systems to deliver satisfactory solution performance
- Provide timely, detailed, and accurate reports on service work performed, product performance, and qualification test results
- Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites
- Analyze existing development or manufacturing procedures and suggest improvement
- Create mechatronic design documents for parts, assemblies, or finished products
- Implement and test design solutions
- Maintain technical project files
- Provide consultation or training on topics such as mechatronics or automated control
Qualifications
Required
- Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Computer Engineering, or related fields
- Availability to work evening and weekend hours or varying work patterns depending on project/market needs
- Ability to be on-call and respond to customer emergencies during site deployments
- Possession of a valid driver's license that is in good standing
Full Job Description
Job Description
Job Description
Requirements
Benefits
Job Overview:
Catalyx is seeking energetic and motivated employees that are interested in joining a fast-paced industrial automation engineering services & delivery team to deliver high-tech automated solutions within the logistics industry. If you enjoy high-tech electro-mechanical hands-on work, solving problems and finishing something you have started, then you may find this position very gratifying!
As a Catalyx Field Service Engineer , you will be an integral member of a dedicated team of skilled field service, systems automation engineers & engineering technical leads collectively responsible for end-to-end design, pre-assembly, build, installation, configuration, testing and turnkey delivery of cutting-edge image-based package tracking solutions at many of the largest automated e-commerce fulfillment and distribution facilities around the country.
You will spend roughly 50% of your time working closely with your team performing electro-mechanical equipment component pre-assembly, staging & factory acceptance testing locally at Catalyx’s manufacturing & testing facility and 50% of your time travelling with teams to various customers distribution/fulfillment facilities around the country to perform the final turnkey system installation, set-up and testing.
Any necessary training and guidance will be provided by the various Catalyx technical subject matter experts and engineering technical leads on your team. Your willingness and capability to apply the training principles and guidance will be critical to your success in this role. As a high performing Catalyx systems delivery engineer, you will have opportunities to progress into various technical project engineering & lead roles if you desire.
Responsibilities and Duties:
The candidate will be primarily responsible for the installation, commissioning and final handover of automation systems and solutions to customers. The candidate will independently perform a full range of standard work and apply problem-solving skills in order to deal with most situations. This role can have a high degree of customer interface, and is expected to provide a high level of customer service and satisfaction. Typical industry applications include:
-Parcel and pallet conveyors
-Sorters
-In-motion scales
-Dimensioners
-Label printer/applicators
-Scanners and sensors
-PLC controls software
Tasks Include:
-Plan and perform on-site installation, startup, testing, and troubleshooting of materials, components, and systems of complex design;
-Review and approve the operational quality of automation equipment and systems, and instruct customers in the operation and maintenance of the system which was installed;
-Serve as the company's first point of contact for the customer on site technical matters for assigned projects;
-Develop, as required, appropriate on-site modifications/optimizations to electrical, optical and/or mechanical systems to deliver satisfactory solution performance, while remaining within the initially designed solution specifications and engineering drawings;
-Provide timely, detailed, and accurate reports on service work performed, product performance, and qualification test results;
-Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites;
-Analyze existing development or manufacturing procedures and suggest improvement;
-Create mechatronic design documents for parts, assemblies, or finished products;
-Implement and test design solutions;
-Maintain technical project files;
-Provide consultation or training on topics such as mechatronics or automated control.
Requirements
Job Requirements:
- Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Computer Engineering, or related fields. Completion of equivalent technical training courses and professional certification and/or previous work experience will also be considered;
- Availability to work evening and weekend hours or varying work patterns depending on project/market needs;
- Ability to be on-call and respond to customer emergencies during site deployments. Frequent overnights, 50-75% of the time are common depending on project site schedules and location of the role;
- Possession of a valid driver's license that is in good standing.
Benefits
Benefits
Why Join Catalyx? At Catalyx we understand that our people are our greatest asset, and are an integral part of our success. For this reason and many others, we take care of our people. The team in Catalyx benefits from a Total Rewards package. This includes excellent personal benefits, competitive salaries, a high-energy work environment, professional growth opportunities, and much more! An example of what is offered to our team members is as follows:
-Competitive compensation with technical & management growth tracks
-Annual performance-based raises and bonuses
-401(k) savings plan(s) with company matching
-Paid Time Off Packages
-Medical, Dental, Life, Short & Long-Term Disability benefits
-A structured approach to career and professional development opportunities
-Sponsored professional events & training programs....and more!
Catalyx is an equal opportunity employer with a strong commitment to supporting and retaining a diverse and talented workforce.
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