Field Technician

We are Sourcepass, an IT consulting company (MSP) with a rich history of providing network support and innovative solutions since 2001. Our expertise spans IT services, cloud computing, and security, that tailor the right technologies to specific industries and business strategies. Sourcepass aims to be different. It is owned and operated by technology, security, and managed services experts who are passionate about delivering an IT experience that clients love.

Sourcepass has acquired and continues to acquire companies across all avenues of technology bringing more than 40 years of expertise to all of our service areas.

Today, Sourcepass comprises over six hundred employees serving more than two thousand clients across twenty unique vertical markets. And the best is yet to be.

Our achievements speak for themselves: named to the Inc. 2022 Best in Business list, honored with two 2023 Stevie® Awards, listed on CRN's 2023 Solution Provider 500, and recognized in Gartner's 2024 Magic Quadrant™. Most recently, we were awarded PAX8's 2024 Partner of the Year and designated as Microsoft CoPilot MVP. We take pride in these accolades and continue to push boundaries in the IT consulting industry.

Join us and be part of our journey toward even greater accomplishments.

POSITION SUMMARY

You will be providing Level II IT Support and Break/Fix resolution as well as installation of new equipment and services. The salary for this position is $100,000+ (negotiable based on experience).

THIS ROLE REQUIRES YOU TO BE ON THE FIELD IN THE WHITE PLAINS, NY OR CONNECTICUT AREAS. WHEN NOT ON THE FIELD, YOU WILL BE WORKING FROM HOME ASSISTING WITH HELPDESK TICKETS.

RESPONSIBILITIES

• Install and configure appropriate software and functions according to specifications.
• Setup and troubleshoot NTFS permissions
• Create and diagnose Group Policies
• Identify and recommend remediation for the root cause of larger issues.
• Diagnose and maintain local networks in ways that optimize performance.
• Ensure security and privacy of networks and computer systems.
• Provide orientation and guidance to users on how to operate software and computer equipment.
• Organize and schedule diagnostic testing around client availability to inhibit impact.
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, etc.)
• Maintain records of support interactions and time spent in ConnectWise (communication, diagnostics tests/results)

DESIRED SKILLSET/EXPERIENCE

• Technical Support Experience: 3-5 Years (Preferred)
• Bachelor's degree in Computer Science or related field preferred
• Experience working with Azure (A plus)
• Experience working with Office 365 (Preferred)
• Experience working with Fortinet devices (Preferred)
• Experience working with HP Devices (Preferred)
• Check computer hardware (HDD, mouses, keyboards, etc.) to ensure functionality.
• Proven Experience as a Support Analyst or relevant position
• Ability to communicate effectively
• Ability to prioritize multiple tasks effectively
• Ability to work in a fast-paced environment.
• Ability to work independently and in a team environment
• Ability to take criticism
• Excellent Organizational and time-management skills
• In-depth understanding of diverse computer systems and networks
• Good knowledge of internet security and data privacy principles
• Ability to think outside the box
• Looking to grow and improve their skillset