Resident Services Supervisor- Los Angeles, 90022

TELACU Residential Management, Inc. (TRM) has developed thousands of apartment homes, creating beautiful residential communities throughout California. These communities are operated by TELACU Residential Management, Inc. (TRM), which provides the highest levels of in-house oversight, security, maintenance and social service care that our residents deserve. Each community is managed with the philosophy that we are servants in their home, rather than them being guests in ours.

The Resident Services Supervisor (RSS) will be assigned specific housing communities to work in conjunction with on-site staff and the supervisory team. RSS will proactively engage with all Team Members under their portfolio in a comprehensive, proactive and on-going manner. The RSS will continuously assess and manage healthy aging plans and transition plans in close collaboration with the Resident Service Coordinators under the portfolio. The RSS creates partnerships with community health and social services partners to ensure RSC’s facilitate care management meetings to ensure that the most complex situations are tightly coordinated across partner organizations while the aggregate needs of the residents are supported through evidence-based practices.

The Resident Services Supervisor (RSS) is responsible to shape communities everyday by supporting the Director of Resident Services Programs (DRSP) and co-workers in providing a supportive environment for seniors and the disabled at TRM/TPM communities. The RSS will take the lead on special projects/assignments, provide new staff training, and performs administrative accountability as directed by DRSP. The RSS is assigned to more than one facility and will travel to all other TRM/TPM facilities, as needed. The RSS is key member of the supervisory team structure and works collaboratively with their peers to orchestrate performance and production.

Essential Job Duties

•Establishes a positive, productive and professional relationship with assigned communities and colleagues.

•Develop and maintain RSC new-hire training materials and keep the RSC manual up to date;

•Train new hires and existing RSC’s on company policies and procedures;

•Regularly reviews internal financial/performance reports, HUD regulatory and RSC programing reports; prepares and submits all HUD reports and budgets for their assigned portfolio.

•Responsible for completion of annual performance reviews for Team Members assigned to their portfolio; including follow-up and implementation of development or improvement plans.

•Review and approve expense reports, staples orders, Per Unit Per Month (PUPM) Invoices as submitted from the Team Members under the assigned portfolio;

•Responsible for all ADP Payroll Functions including Mid-week e-Times, Final Payroll, vacation/sick time off.

•In conjunction with DRSP, oversees and manages the collection and updates of all Reasonable Accommodations and modifications for TRM/TPM and Per Unit per Month (PUPM) Programs

•Works collaboratively with colleagues to elevate performance, implement corporate polices and maintain a high level of housing awareness.

•Ensures Team Members assigned in their portfolio maintain all necessary resident and program data utilizing AASC Online; case management, progress updates, including interactions with residents, resident participation in programs, and sentinel resident events (e.g. falls, ED visits, etc.).

•Engage and motivate Team Members under their portfolio to create programs for residents, including but not limited to social isolation prevention, health and well-being programs, and manage onsite transportation programs for each community.

•Ensures Team Members assigned under the portfolio effectively collaborates with local agencies to review discharge plans for a seamless transition back to the Community; ensures proper follow up care is available.

•Convene and facilitate team meetings with community partners for strategy development.

•Ensures Team Members assigned in their portfolio complete and submits monthly management reports and additional reports as requested by HUD and TRM/TPM.

•Supports DRSP with interview process of applicants to the RSC position and make decisions to hire prospective candidate.

•Ensures Team Members assigned in their portfolio develops and maintains good tenant relations including organizing, participating and facilitating resident programs at the communities

•Attends staff, departmental, and other required meetings

•Must be able to work evenings or weekends as needed

•Other special projects and coverage of TRM/TPM sites as needed.

Experience & Education

•Course work or seminar attendance as identified in the HUD Handbook to comply with Service Coordinator Program requirements. Certification must be current.

•Bachelor’s degree in Social Work, Gerontology, Psychology or Counseling or equivalent combination of education and experience

•Four years’ experience working with elderly and/or working with those who are developmentally challenged.

•Must be bilingual and fluent in English and Spanish (written and oral).

•Preferred experience in health education and prevention programs (e.g. Chronic Disease Self-Management Program).

•Preferred AASC Online and HUD provided Software

•Preferred Two years ADP Workforce Now software

•Must have foundational computer skills including: Microsoft Office Suite (Outlook email and calendaring) and the Internet

Travel

•Frequent local travel

•Position may require the employee to travel out of state to attend conferences and trainings

•Must have a valid California Driver’s License, proof of current vehicle insurance and a driving record that meets TELACU Industries insurer’s criteria; must be able to use own vehicle in the course of work.

COMPUTER & SOFTWARE SKILLS:

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Internet.
• Familiar with AASC Online and HUD provided Software; not preferred.
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COVID-19 Vaccination:

Must be fully COVID-19 vaccinated by the first day of work. A copy of the CDC COVID-19 Vaccination Record Card must be submitted to Human Resources.

Physical Requirements:

Constantly (6-8 hours per day) -Sitting, Using hands to finger, handle or feel (computer operation)

Occasionally (up to 3 hours per day)-Standing, Walking, Stooping/Bending, Reaching with hands and arms, Lifting of up to 20 lbs.

Work Environment & Exposures

Position may require occasional exposure to fumes or airborne particles, vibration and loud noise levels. Will be exposed to varying weather conditions, soil, pollen, grass and plant materials and fertilizer while working; will be exposed to cleaning solutions of home strength; may be exposed to industrial strength solutions for pest control, paints or solvents. Hazards: Occasionally exposed to biohazards such as blood borne pathogens, sewage, building waste.

TELACU Offers a Competitive Benefits Package:

• Medical health coverage options: Limited HMO, Full HMO and POS
• Dental coverage options: Dental HMO (DMO) and PPO
• Vision PPO insurance option
• Flexible Spending Account (FSA) for Medical Expense Reimbursement & Dependent Day Care
• 401 (k) Retirement Plan with generous employer match
• Company Paid Basic Life/ AD&D Insurance
• Voluntary Supplemental Basic Life/ AD&D Insurance
• Company Paid Long-Term Disability
• Company Paid Employee Assistance Program (EAP)
• Colonial Voluntary Supplemental Insurance Options
• Paid Time Off for Vacation, Sick and Holidays
• Education Reimbursement