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Office Manager

Mr. Appliance of Middlesex & Somerset • Monroeville, NJ 08831 • Posted 1 day ago via ZipRecruiter

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In-person • Full-time • $20.00-$22.00/hr • Junior Manager

Job Highlights

Using AI ⚡ to summarize the original job post

As an Office Manager at Mr. Appliance of Middlesex & Somerset, you will be a key member of the team, representing the company in all office tasks and duties. This role is crucial for providing the highest level of customer service and satisfaction, managing a variety of situations daily, and leading the office staff. The ideal candidate is self-motivated, energetic, and driven to deliver the best service possible.

Responsibilities

  • Receive incoming calls in a professional and courteous manner
  • Complete work orders, return customer calls, and respond to customer complaints
  • Perform other duties as needed, including cross-training in related positions
  • Manage the office staff on their daily duties and procedures
  • Coach employees to help them deliver the best service possible
  • Ensure all office-related taxes are completed daily
  • Handle customer issues and requests in a timely manner
  • Support the technician field team

Qualifications

Required

  • Minimum two years administrative experience
  • Strong written and verbal communication skills
  • Detail-oriented with strong data entry skills
  • Positive attitude
  • Team player who can work independently

Preferred

  • Past managerial experience
  • Service industry experience

Full Job Description

Job Description

Job Description
Benefits:
  • 401(k)
  • Bonus based on performance
  • Company parties
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance

We are actively interviewing for this position - Apply today and our hiring manager will follow up!

As an office manager, you are a key member of the team and represent Mr. Appliance on all office tasks and duties. . You are the pinnacle of the Mr Appliance customer service experience. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Benefits:
  • No weekends or evenings!
Specific Responsibilities:
  • Receive incoming calls in professional and courteous manner
  • Complete work orders, return customer calls, and respond to customer complaints
  • Perform other duties as needed which may include cross-training in related positions
  • Manage the office staff on their daily duties and procedures
  • Coaching employees to help them deliver the best service possible
  • Insuring all office related tax are completed daily
  • Handling customer issues and requests in a timely manner
  • Supporting the technician field team

Job Requirements:
  • Minimum two years admin experience
  • Strong written and verbal communication skills
  • Detail-oriented with strong data entry skills
  • Positive Attitude
  • Team player who can work independently
  • Past managerial experience preferred
  • Service industry experience is also preferred

Each of the 350+ Mr. Appliance locations are independently owned and operated franchises. We live our code of values with Respect for all people, Integrity in all dealings, serving customers with Enthusiasm, and Having Fun in the Process.