Lead Management Agent

A successful Lead Management Agent will enjoy handling calls to pre-qualify and schedule appointments for patients interested in dental implant services offered by our clients. This involves proactive communication via calls, messages, and nurturing lead relationships to secure pre-qualified appointments for dental practices. Hours for this role will be 12pm-9pm EST.

This is a remote position available to candidates located anywhere in the US.

Responsibilities of a Lead Management Agent:

• Prioritize manual calls based on call sequence.
• Respond promptly to lead communications across all channels.
• Manage meeting requests efficiently according to set guidelines.
• Handle inbound calls promptly and effectively.
• Familiarize yourself with client information for effective communication.
• Respond promptly to leads via SMS, email, or voicemail within the LMS platform.
• Execute manual actions based on campaign filters for call handling.
• Schedule follow-up calls based on lead requests.
• Ensure timely and persistent follow-ups with unresponsive leads.
• Schedule appointments into client system through remote access or warm transfer

Requirements:

• Able to work 12pm-9pm EST.
• Previous experience in the Dental Industry is required.
• Previous experience with Dental Implants is highly preferred.
• Previous experience in customer service, sales, or lead management preferred.
• Excellent communication skills, both verbal and written.
• Ability to multitask and prioritize tasks effectively.
• Distraction free work area
• Proficiency in using communication and scheduling tools such as Zoho, Google Calendar, Google Sheets, and Chrome extensions.
• Strong attention to detail and organizational skills.

Benefits:

• $18/hr
• PPO Health Benefits (medical/dental)
• 401K Option with matching
• Generous PTO and Holiday Schedule
• 100% Telecommute
• Life, AD&D, Short, and Long Term Disability Insurances

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.