Staffing Account Manager - Remote

About Sound:

Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states. Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever-changing healthcare landscape — with patients at the center of the universe.

Sound Physicians offers a competitive benefits package inclusive of the items below, and more:

• Medical insurance, Dental insurance, and Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
• Ten company-paid holidays per year  

About the Role:

As a Staffing Account Manager, you will be identifying and qualifying clinicians to support our staffing goals. Our SAMs are responsible for onboarding and obtaining clinician’s availability to support site teams in preparing hospital schedules. A successful SAM will develop and maintain strong working relationships while expertly managing our temporary labor cost.

The Details: This role will require limited travel (<7 trips per year)

In this role, you will be responsible for:

• Active ownership in communications with all temporary clinicians to fill gaps on schedules, including confirming shifts and creation of confirmation detail letters
• Temp Labor Sourcing and Qualifications Review
• Liaison for temp labor orientations and clinical shifts to build and maintain hospital staffing schedules
• Attending all local and regional calls and representing the Staffing Department in a professional manner
• Partnering with Echo Recruiters to identify new incoming clinicians as well as maintaining ongoing relationships with active temporary clinicians
• Developing successful relationships with all internal and external stakeholders and with clinicians to achieve the goals and objectives identified by the customer
• Providing a consultative approach to removing barriers and identifying solutions
• Partnering with field operations to drive down and manage temporary labor costs
• Forecasting, evaluating, and managing clinician roster and bench
• Auditing staffing success, KPIs, and escalating areas of concern and mitigating risk
• Ensuring the accuracy of temp payroll and timesheets
• Training and maintaining a dotted line relationship with Practice Coordinators and Managers regarding the staffing functions
• Managing 3 Party vendor relationships
• Maintaining an active roster with 4/1 ratio for Open FTE’s and 1 per each FTE in Staffing Model
• Accountable for accurate available to schedule dates (ASDs) for the labor you manage
• Evaluating W2 Contractual Shift Obligations monthly
• On-Call: SAM will handle any staffing emergencies that may arise after business hours, to the best of their ability
• Managing SAS Terms/Non-starts/Deactivations
• Educating temp labor process for new Practice managers and Coordinators
• Maintaining site schedule needs during periods of PC and PM attrition
• Monitoring current process to ensure Practice Managers are following processes
• SME’s of process and technology (Temp Labor process, Shift Admin, Salesforce)
• Escalating systemic process breaks to Director of Operations
• Escalation of process not being followed to Medical Director/RMD
• Partnering with practice managers to guide them through scheduling best practices
• Responsibility for and knowledge of temp labor budget b-i-weekly review of BTR tool and uses to make decisions on forecasting temp labor needs

What we are looking for:

A successful candidate will have a demonstrated track record of a combination of these values, knowledge, and experience:

Values:

• Resourceful: Proactive willingness to utilize available information and tools to figure things out
• Adaptable: Demonstrates flexibility and a willingness to change as circumstances evolve
• Collaborative: Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process
• Intellectually curious: Demonstrates a genuine interest in learning new things and wants to know the reason “why” behind the way things are done
• Passionate: Demonstrates a genuine enthusiasm for and excitement about the work; gets others excited about work or projects they're involved in and working on
• Strategic thinker: Demonstrates the ability to look at the big picture and proactively develop a plan of action
• Teamwork: Demonstrates the ability to pull people together into highly effective teams along with ability to work in a highly matrixed organization
• Communication: The ability to speak, write, and listen clearly and consistently
• Relationship Building and Maintenance: The ability to create and nourish healthy, strong relationships, as the face of Sound

Knowledge:

• Associate’s Degree, or an equivalent combination work experience and education
• Ability to interact and communicate with individuals at all levels of organization
• Ability to multi-task and prioritize workload in a fast-paced environment
• Proficiency with Microsoft Office Suite

Experience:

• 1 year experience in a Staffing Consultant position
• Expert in the staffing consultant role
• Scheduling and forecasting
• Operating, policy and procedure
• Effective presentation skills
• Strong negotiation skills
• Strong response times

Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws.

This job description reflects the present requirements of the position.  As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.