Job Search Assistant
Client Support Specialist - Virtual/Remote
Infobase • Remote • Posted 1 day ago via ZipRecruiter
Boost your interview chances in seconds
Tailored resume, cover letter, and cheat sheet
Remote • Full-time • Mid Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Client Support Specialist at Infobase is responsible for ensuring the timely and accurate fulfillment of client deliverables across multiple departments, including customer success, editorial, and research. This role involves managing the end-to-end process of client partnerships, from contract creation to the distribution of reports, and requires a highly organized and detail-oriented individual capable of managing multiple projects in a fast-paced environment.
Responsibilities
- Collaborate closely with the customer success team to ensure timely client outreach and fulfillment of partnership items, such as blogs, practice area Q&As, and profile updates.
- Work directly with the editorial team to manage partnership fulfillment for various editorial projects.
- Oversee all stages of the contract process, including creation, submission, and maintenance of fulfillment trackers.
- Prepare and coordinate client materials for renewal and pre-release calls.
- Update and maintain online aspects of partnerships, including profile pieces and advertisements.
- Lead the preparation and distribution of diversity and research reports.
- Communicate effectively with the team to manage expectations and follow-ups.
- Regularly review and confirm client content and documentation for major projects.
- Coordinate with research and customer success teams to lead follow-up on survey participation.
- Assist with other client fulfillment responsibilities as needed.
Qualifications
Required
- Bachelor’s degree in Business Administration, Communications, Marketing, or a related field.
- 2+ years of experience in project management, client services, or a similar role.
- Authorized to work in the US without sponsorship.
- Accept a background check to be performed.
- At least 18 years old.
- Minimum 2 years experience in project management, client services, or a similar role.
- Knowledge in Microsoft Excel/Google Sheets
- Knowledge in Microsoft Word/Google Docs
- Knowledge in PowerPoint/Google Slides
- Knowledge in Knowledge of Project Management Processes
- Knowledge in Time Management
- Knowledge in Attention to Detail
- Knowledge in Written Communication (Grammar and Spelling)
- Knowledge in Presentation Skills
Full Job Description
Job Description
Job Description
The Client Fulfillment Specialist plays a crucial role in ensuring the timely and accurate fulfillment of client deliverables across multiple departments, including customer success, editorial, and research. This role is responsible for managing the end-to-end process of client partnerships, from contract creation to the distribution of reports. The ideal candidate is highly organized, detail-oriented, and capable of managing multiple projects simultaneously in a fast-paced environment.
Responsibilities
Essential Functions
Requirements
Authorized to work in the US without sponsorship
Accept a background check to be performed
At least 18 years old
Minimum 2 years experience in project management, client services, or a similar role
Bachelor's Degree OR 4 Years Experience in Similar Role
Knowledge in: Microsoft Excel/Google Sheets
Knowledge in: Microsoft Word/Google Docs
Knowledge in: PowerPoint/Google Slides
Knowledge in: Knowledge of Project Management Processes
Knowledge in: Time Management
Knowledge in: Attention to Detail
Knowledge in: Written Communication (Grammar and Spelling)
Knowledge in: Presentation Skills
Equal Opportunity Employer
Infobase provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Requisition #cm0zydwtobsjw0qpfx7qkwywb
Responsibilities
Essential Functions
- Collaborate closely with the customer success team to ensure timely client outreach and fulfillment of partnership items, such as blogs, practice area Q&As, and profile updates.
- Work directly with the editorial team to manage partnership fulfillment for various editorial projects.
- Oversee all stages of the contract process, including creation, submission, and maintenance of fulfillment trackers.
- Prepare and coordinate client materials for renewal and pre-release calls.
- Update and maintain online aspects of partnerships, including profile pieces and advertisements.
- Lead the preparation and distribution of diversity and research reports.
- Communicate effectively with the team to manage expectations and follow-ups.
- Regularly review and confirm client content and documentation for major projects.
- Coordinate with research and customer success teams to lead follow-up on survey participation.
- Assist with other client fulfillment responsibilities as needed.
- Ability to manage multiple projects with precision and efficiency.
- Meticulous in maintaining records, trackers, and client documentation.
- Capable of meeting deadlines in a fast-paced environment.
- Skilled in taking initiative and working both collaboratively and independently.
- Quick to learn and implement new processes, tools, and technologies.
- Proven ability to manage multiple projects and meet deadlines.
- Proficiency in Microsoft Office Suite, especially Excel and PowerPoint.
- Experience with CRM systems and contract management tools is a plus.
- Excellent communication skills, both written and verbal.
- Strong organizational skills with a keen attention to detail.
- Project Management: Efficiently managing multiple and overlapping tasks; coordinating project elements to ensure timely completion.
- Attention to Detail: Ensuring accuracy and precision in all tasks, including contracts and client records.
- Effective Communication: Maintaining regular communication with internal teams and coordinating client outreach and content fulfillment needs.
- Collaboration and Independence: Seamlessly collaborating with cross-company teams while independently managing deadlines and priorities in a dynamic environment.
- Client Deliverables: Efficient management and on-time completion of client commitments.
- Project Completion: Timely delivery of major projects, including client decks, contracts, and reports.
- Fulfillment Accuracy: Up-to-date and precise fulfillment trackers and client records.
- Bachelor’s degree in Business Administration, Communications, Marketing, or a related field.
- 2+ years of experience in project management, client services, or a similar role.
Requirements
Authorized to work in the US without sponsorship
Accept a background check to be performed
At least 18 years old
Minimum 2 years experience in project management, client services, or a similar role
Bachelor's Degree OR 4 Years Experience in Similar Role
Knowledge in: Microsoft Excel/Google Sheets
Knowledge in: Microsoft Word/Google Docs
Knowledge in: PowerPoint/Google Slides
Knowledge in: Knowledge of Project Management Processes
Knowledge in: Time Management
Knowledge in: Attention to Detail
Knowledge in: Written Communication (Grammar and Spelling)
Knowledge in: Presentation Skills
Equal Opportunity Employer
Infobase provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Requisition #cm0zydwtobsjw0qpfx7qkwywb
Search for other jobs like this one:
Search for popular related roles:
Remote Client & Administrative Support Specialist jobsRemote Customer Service/Support Specialist jobsRemote Customer & Technical Support Specialist jobsRemote Customer Services Specialist jobsRemote IT Customer Support Specialist jobsRemote Customer Support Specialist jobsRemote Client Services Specialist jobsRemote Customer Success/Support Specialist jobsRemote Client Technical Support Specialist jobsRemote Customer Support Center Specialist jobs
Search nearby locations hiring for this role:
Client Support Specialist jobs in Geneva, OHClient Support Specialist jobs in Fredonia, NYClient Support Specialist jobs in Corry, PAClient Support Specialist jobs in Conneaut, OHClient Support Specialist jobs in Jamestown, NYClient Support Specialist jobs in Titusville, PAClient Support Specialist jobs in Ashtabula, OHClient Support Specialist jobs in Dunkirk, NYClient Support Specialist jobs in Meadville, PA