IT Helpdesk Technician (STF3257)

RESPONSIBILITIES:

Provide technical support to HutchCC students, faculty, and staff. Junior and Senior designations will be applied to the job title where appropriate to skill level and experience.

Essential:

• Enter and update tickets in the ITS support call processing system.
• Act as part of the ITS support team.
• Help maintain HutchCC information systems.
• Arrive on time for work, attend work regularly, and successfully perform the responsibilities of the position.
• Comply with HutchCC policies, procedures, and practices.

Secondary:

• Perform other responsibilities as assigned by the Technical Support Manger.

QUALIFICATIONS:

• Strong customer service and communication skills required.
• Information technology support experience preferred.
• Phone support experience and troubleshooting skills are preferred.
• Energetic, self-motivated personality is preferred.
• Experience with a variety of web browsers required.
• Preference given to applicants with Windows, Mac, and OpenVMS experience.
• Physical activities will include lifting up to 50 pounds, walking, bending, stooping, reaching, pushing/pulling, carrying, etc.; visual acuity to view a computer terminal; use appropriate judgment and apply tact and courtesy in difficult situations; ability to understand words and respond effectively and appropriately. Heavy, indoor/outdoor work environment.
• Mental requirements include the ability to learn and comprehend basic instructions about the position.
• Physical and mental qualifications must be performed with or without a reasonable accommodation.
• The qualifications listed are guidelines for selection purposes; alternative qualifications may be substituted if sufficient to perform the duties.

HOURLY WAGE and STATUS:

The hourly rate of pay is commensurate with qualifications as determined by HutchCC administration. This full-time support staff position is 12 months annual, benefit eligible, at-will, and non-exempt.