Front Office Receptionist

Description:

Join Our Team at CNS Occupational Medicine of Delaware!
CNS Occupational Medicine of Delaware is committed to supporting the health and safety of workplaces across Sussex County and beyond. We partner with employers from all industries to provide high-quality occupational health services that keep their teams thriving. We’re seeking a dedicated and detail-oriented Front Office Receptionist to join our growing team. This is an exciting opportunity to make a meaningful impact on the well-being of our local workforce while working in a collaborative, supportive environment.

Job Duties:

- General reception and greeting

- Assistance with patient flow, inbound phone calls, and scheduling

- Patient check-in and check-out

- Follow-up as needed with patients

Primary Responsibilities

- Serve as the first point of contact for patients, clients, and visitors, providing exceptional customer service and accurate information
- Manage incoming calls, appointment scheduling, and provider calendars using our electronic scheduling system
- Prepare and maintain patient files, ensuring all documentation is complete and compliant with privacy and recordkeeping standards
- Process billing and insurance information in coordination with the administrative and accounting teams
- Support daily clinic operations through data entry, faxing, scanning, and other administrative tasks
- Communicate effectively with employers, drivers, and internal clinical staff to coordinate testing and appointment details
- Assist with reporting and documentation for occupational health services, such as physicals and drug and alcohol testing results

Secondary/Back-Up Support Responsibilities

- Other tasks, as assigned

Requirements:

Qualifications and Skills:

- Exceptional customer service and communication skills

- Friendly, warm and welcoming

- Exceptional phone and email etiquette