Company Description

Help us shape the future of service and create exceptional customer experiences for global brands. Discover your career at Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 7,500 associates across 25 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of technical and digital services.

To achieve the ambitious objectives of our recently acquired company in Itasca (Roadside Protect Inc.) we are looking for a Customer Service Representative to join our Operations team. Roadside Protect is a strong provider of towing and roadside administration services in the U.S. and Canada and we are committed to delivering an excellent emergency roadside assistance experience for our customers. By connecting both companies, Roadside Protects deep regional industry knowledge is brought together with Bosch’s technology and service expertise, and global service setup.

Indefinite U.S. work authorized individuals only.  Future sponsorship for work authorization unavailable. 

What we offer

• The chance to make a real impact thru opportunities for professional growth and continuous learning.

• Our people are what make us remarkable. This is why we recognize our associates’ contribution with attractive benefits including a generous 401k match.

• A collaborative, dynamic and international work environment

• We are conveniently located with easy highway access, onsite gym and massage chairs.

• Entry Level Position starting at $18.00 hourly.

Job Description

Customer Service Representative (Full-Time) plays a significant role at Roadside Protect, Bosch Service Solutions. You will be helping customers solve various roadside problems, which could considerably impact their personal or professional lives. Therefore, your ability to empathize and display social skills will be critical to building rapport with customers and getting the information you need to help them.

Since Roadside Protect was founded in 2002, RP has managed more than 2,000,000 dispatches. Our key mission is to deliver a better service when it matters the most - the critical minutes when people are stranded on the road and in need of help.

Hours: Full-Time (30 Hours): 3:00 PM - 9:30 PM

Responsibilities:

• As our Customer Service Representative, you will help customers that need roadside assistance as well as represent our clients on various other call types including, but not limited to: repair approval & reimbursement, rental requests, insurance claim requests, trip interruption, passenger transport, and claims administration calls, etc..
• Every day, you will obtain the situational information to be able to proceed with the service request, while utilizing our provided tools (internal & external systems, applications), and following our Standard Operating Procedures.

Training:
Our in-office training focuses on working with systems and applications, learning about processes and services, and taking calls. The in-office weekday training classes are scheduled to run for Two weeks (M-F).

Qualifications

Requirements:

• Ability to work Saturdays.
• Ability to commute and work on-site in Itasca, IL.
• Demonstrates regular/reliable attendance to ensure we deliver the best experience for our customers.
• Ability to work a set schedule.
• U.S Work Authorization.
• To exhibit empathy for customers who need emergency assistance.
• To display accuracy and pay attention to details to be able to recognize the differences in clients’ coverages.
• To be Internet savvy and understand nowadays Internet concepts to apply them when assisting customers and be a person who is keen on solving problems and taking ownership of his/her work product.

Additional Information

All your information will be kept confidential according to EEO guidelines.