A DAY IN THE LIFE AS A DONATION SPECIALIST

As a Donation Specialist, you play a vital role in supporting our mission of providing employment-related services to the community by offering world-class customer service to our loyal donors. Every day is a little something different and offers both variety and routine! You will get training and experience in offering exceptional customer service, evaluating, sorting and organizing used merchandise, loading and unloading product trucks, prepping goods for transportation to and from other donation centers and retail stores, and general cleaning and organizing.

MINIMUM QUALIFICATIONS FOR A DONATION SPECIALIST

1. Possess and demonstrate customer service mindset.
2. Ability and willingness to (3-10 below):
3. Read, write and speak English
4. Travel and transfer to all Goodwill sites on a regular basis as necessary.
5. Lift a minimum of 50 pounds and be able to stand for long periods at a time; climb stairs; bend, reach and stretch repeatedly during a shift.
6. Follow written or verbal instructions.
7. Be dependable and able to work flexible hours (including nights and weekends).
8. Work in all weather conditions, with exposure to moving trucks and forklifts, and moderate noise levels.
9. Work with a minimum of supervision.
10. Develop and maintain effective working relationships with all individuals.
11. Must pass the strength and agility test with a "light" score or higher

ESSENTIAL FUNCTIONS

1. * Demonstrate internal Company Values at all times.
2. * Understand, communicate, and promotes Mission and Vision to customers/community.
3. * Courteously greet donors within 10 seconds and offers tax receipts.
4. * Safely unload donations from vehicles and presort merchandise using established procedure.
5. * Assist in loading merchandise from ADC into truck.
6. * Maintain a clean site free from trash and litter; clean site and secure merchandise at end of shift; load ADC site appropriately to maximize space.
7. Follow all company policies/procedures; safety practices and rules. Report injuries or accidents immediately.
8. * Ensure the security of the site and merchandise. Recognize donated items are property of Goodwill will not to be taken, given away or sold.
9. * Complete and submit department paperwork timely and accurately. Accurately maintain and report daily donor counts.
10. Complete monthly Goals and Objectives with Supervisor.
11. Answer phone in a professional and courteous manner.
12. Utilize site phone to report truck and equipment needs, and daily numbers.
13. Attend meetings and training as required.
14. Maintain a sufficient quantity of supplies and receipts.
15. Assists in other areas as requested.

• **Please note: Employees who work in Transportation, Salvage, Outlets, or are forklift-certified are considered to hold safety-sensitive positions. **

PERKS & BENEFITS

This position offers very competitive wages, and you will be paid biweekly. We offer fantastic full-time benefits including generous amounts of paid time off, paid sick leave, access to earned wages before payday, medical, vision, dental insurance, a 403(b) retirement plan (with 100% vesting from day 1 and employer matching at 1 year), disability and life insurance, a COMPANY PAID employee assistance plan (EAP) for mental health and a COMPANY PAID telemedicine plan for all employees and their households, tuition reimbursement, identity theft protection, and a 30% store discount!!!

POSSIBLE CAREER PATHS

Attended Donation Centers:

Donation Specialist II

Attended Donation Center Lead

Attended Donation Center Supervisor

Attended Donation Center Assistant Manager

Attended Donation Center Manager

Retail Stores:

Cashier / Donor Greeter

Pricer

Store Lead

Store Supervisor

Assistant Store Manager

Store Manager in Training / Store Manager

Criminal background screenings will be conducted on all eligible candidates. Only convictions that could impact this position will be considered.

We encourage all bilingual candidates, national service members, veterans, and their family members to apply.