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IT Service Desk Dispatcher
Robert Half • Germantown, WI 53022 • Posted 30+ days ago
IT Service Desk Dispatcher
Robert Half • Germantown, WI 53022 • Posted 30+ days ago
In-person • Full-time • Entry Level
Description
Are you a skilled dispatcher looking for a new opportunity to make an impact? Join our growing IT service provider as we restructure and elevate our service delivery operations!
Position Overview:
We're searching for an IT Help Desk Dispatcher to be the vital link between our clients and technical team. In this highly trainable role, you'll handle incoming calls and emails, assess client needs, and assign tasks to the right technical resource. Your knack for organization and scheduling will ensure efficient ticket flow and balanced workloads for the team.
Key Responsibilities:
+ Handle inbound calls and emails from clients and customers, gathering details to understand their requests.
+ Create, prioritize, and manage tickets in the service management system, ensuring accuracy and clarity.
+ Assign and schedule tickets to technical resources based on skillsets, availability, and urgency.
+ Monitor and manage the overall ticket flow to maintain service efficiency.
+ Organize and adjust schedules for the technical team, addressing any potential conflicts.
+ Provide status updates to clients and ensure prompt communication.
+ Collaborate with the technical team and leadership to enhance operational workflows.
Requirements
Qualifications:
+ Previous dispatcher experience is essential-ideally in a help desk, IT services, or similar environment.
+ Exceptional organizational and multitasking skills.
+ Clear and professional verbal and written communication abilities.
+ A proactive mindset with strong problem-solving skills.
+ Familiarity with ticketing systems and IT terminology is a plus but not required.
Why Join Us?
We're a forward-thinking IT service provider on a mission to improve our operations and deliver the best experience for our clients. As part of our team, you'll have the opportunity to grow with us, contribute to meaningful improvements, and be part of a collaborative, supportive environment.
If you're ready to bring your dispatcher expertise to a dynamic and growing team, we want to hear from you! Apply today and help us shape the future of IT service delivery!
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .
Are you a skilled dispatcher looking for a new opportunity to make an impact? Join our growing IT service provider as we restructure and elevate our service delivery operations!
Position Overview:
We're searching for an IT Help Desk Dispatcher to be the vital link between our clients and technical team. In this highly trainable role, you'll handle incoming calls and emails, assess client needs, and assign tasks to the right technical resource. Your knack for organization and scheduling will ensure efficient ticket flow and balanced workloads for the team.
Key Responsibilities:
+ Handle inbound calls and emails from clients and customers, gathering details to understand their requests.
+ Create, prioritize, and manage tickets in the service management system, ensuring accuracy and clarity.
+ Assign and schedule tickets to technical resources based on skillsets, availability, and urgency.
+ Monitor and manage the overall ticket flow to maintain service efficiency.
+ Organize and adjust schedules for the technical team, addressing any potential conflicts.
+ Provide status updates to clients and ensure prompt communication.
+ Collaborate with the technical team and leadership to enhance operational workflows.
Requirements
Qualifications:
+ Previous dispatcher experience is essential-ideally in a help desk, IT services, or similar environment.
+ Exceptional organizational and multitasking skills.
+ Clear and professional verbal and written communication abilities.
+ A proactive mindset with strong problem-solving skills.
+ Familiarity with ticketing systems and IT terminology is a plus but not required.
Why Join Us?
We're a forward-thinking IT service provider on a mission to improve our operations and deliver the best experience for our clients. As part of our team, you'll have the opportunity to grow with us, contribute to meaningful improvements, and be part of a collaborative, supportive environment.
If you're ready to bring your dispatcher expertise to a dynamic and growing team, we want to hear from you! Apply today and help us shape the future of IT service delivery!
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .