AVP Of Digital Products

Full Time - Monday - Friday

Headquarters

630 Trade Center DR

Las Vegas NV 89119

PURPOSE:

The Primary purpose of this position is to assist Silver State Schools Credit Union to live out its Mission, "Excellent Member Service and Financial Solutions - For Life," by providing outstanding service to both members and internal members. Develop a highly effective team of employees to their highest potential through coaching and leadership. Responsible for ensuring that outstanding service is delivered to both internal and external members. A key component of this service is to identify the financial needs of the member and recommend an appropriate credit union solution.

• To deliver service in alignment with our Service Commitments
• I will earn respect and build trust by acting with integrity in every situation.
• I will understand my role in supporting the team to achieve our purpose.
• I will focus on people over products and build lasting relationships.
• I will take ownership and accept responsibility.
• I will treat my coworkers with the same high standards as I treat my member.
• I will continuously look for ways to improve myself, my credit union, and my community.
• I will accept there is no "they". We are one working toward the same mission.
• I will commit to the core values
• Develop each employee to their highest potential by identifying their areas for improvement and appropriately coaching, training or correcting the employees' performance.
• Recognize employees who perform at a high level.
• Hold employees accountable for their performance, attitude and behavior.
• Exhibits confidence in self and others; Inspires and motivates others to perform well. Effectively influences actions and opinions of others.
• Meet with each employee monthly to review previous month's performance, set goals for upcoming month's performance and develop plans to improve employee's performance.
• Demonstrate enthusiastic support of corporate mission, core values and long-term objectives.
• Performs job duties within our bylaws, regulations, Board of Directors policies, established internal and external service standards and our work procedures.
• Train and supervise branch staff. Assign, direct, coordinate and review work performed by staff.
• Maintains a highly motivated, well-trained staff maintaining effective employee relations.

SUMMARY:

The AVP Digital Product will be responsible for the Digital Banking vision and support the strategic vision of the credit union. The AVP Digital Product will have the responsibility to lead, implement and support the Digital Banking Product initiatives for the credit union. The AVP Digital Product will partner with internal and external resources to enhance Digital member experiences, increase adoption of the Digital channel and ensure our technology supports members' current and future needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Lead the credit union's digital transformation efforts by spearheading the development and enhancement of digital banking platforms, mobile applications, and online services. Champion a user-centric approach to design and ensure that digital products meet the needs and expectations of our members.
• Leads and implements the Digital Banking Products and related Digital experiences for the Credit Union
• Develop and implement a comprehensive product strategy that aligns with the credit union's business objectives, market trends, and member needs.
• Lead the product development process from ideation to launch, ensuring that products are delivered on time, within budget, and meet quality standards.
• Own & support the Digital Experience ecosystem of products & services; ensure continued growth in channel adoption; maintain channel metrics, monitor, and act on feedback.
• Monitor and report on the effectiveness of all Digital Banking services, including but not limited to Online & Mobile Banking platforms, Bill Payer, Digital Wallets, and Online Payment mechanisms.
• Interpret data, create, and maintain KPI reports/data visualization, analyzes result, provide on-going reporting related to Digital Experience Channel.
• Control and apply configuration changes and provide software application support for assigned digital products.
• Gather, analyze, and present data related to channel performance, member satisfaction, market intelligence and KPI's.
• Manage and lead the execution of digital roadmap, which may include owning project meetings, time, budget spend, and quality standards to ensure successful integration and communication across all stakeholders.
• Communicate, develop, and share information about program changes and enhancements to staff, as necessary and ensures staff is kept up to date and trained on enhancements.
• Engage and collaborate with staff in other departments on any improvement areas relating to Digital Banking services.
• Participates as required with the Senior Management Team and/or Board of Directors in strategic planning, organizing, coordinating, and controlling the credit union's corporate and operational business affairs.

EDUCATION and/or EXPERIENCE:

Associate's degree (A. A.) in Information Technology/Systems, Business Administration or related discipline from four‑year college or university, plus a minimum of five years related experience and/or training; or equivalent combination of education and experience in a similar, technological environment. At least (1) one year of work experience I project management and Software Development Life Cycle including analysis, development testing, deployment, and maintenance. Bachelor's degree preferred.

*ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED*
**SEE RESUME ON APPLICATIONS WILL NOT BE CONSIDERED**
SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER (EOE)
DRUG-FREE WORKPLACE