We are looking for a dependable, detail-oriented individual to support customer interactions and office coordination for a long-term contract position. This role focuses on delivering prompt assistance to callers, managing order information accurately, and helping maintain smooth day-to-day administrative operations. The ideal candidate brings strong communication skills, a service-minded approach, and the ability to handle both phone-based support and clerical tasks in a fast-paced environment.

Responsibilities:
• Respond to incoming customer calls courteously, providing clear information and resolving routine service questions efficiently.
• Place outbound calls as needed to follow up on customer requests, confirm details, or provide status updates.
• Enter customer orders and related data into internal systems with close attention to accuracy and completeness.
• Support front-office administrative activities to help ensure daily workflows remain organized and on schedule.
• Address customer concerns in a courteous manner and escalate more complex issues when appropriate.
• Maintain detailed records of calls, requests, and transactions to support service quality and operational tracking.
• Coordinate with internal team members to ensure customer needs are handled promptly and correctly.• Previous experience in a customer service or call center environment.
• Ability to manage a high volume of inbound calls while maintaining professionalism and accuracy.
• Familiarity with order entry processes and data input tasks.
• Strong verbal and written communication skills with a customer-focused mindset.
• Comfortable making outbound calls for follow-up and issue resolution.
• Proficiency with standard office software and general administrative procedures.
• Strong organizational skills and the ability to prioritize multiple tasks effectively.