About ECBM

ECBM is a distinguished, family-owned and privately-operated insurance brokerage and consulting firm that has served clients for over 50 years. Based in Media, PA, with additional Pennsylvania locations, our sole mission is to serve our clients and employees-not shareholders-ensuring a transparent and client-first approach.

We specialize in complex insurance solutions across Commercial Lines, Workers' Compensation, Employee Benefits, and Cyber Liability. ECBM operates on core values of Empathy, Loyalty, Accountability, Tenacity and Energy, which drives our team to provide the highest level of service and problem-solving for client challenges. We are proud to have been a Best Place to Work in Insurance recipient for eight consecutive years.

About the Role

ECBM is seeking an Office Services Associate to Support daily office operations by providing receptionist coverage, maintaining electronic document management, maintaining office inventory and assisting with general office services tasks to ensure efficiency and productivity of the office.

Major Responsibilities

1. Reception & Office Services Support
• Provide back‑up receptionist coverage for lunches, breaks, vacations, and WFH schedules.
• Assist with MVR ordering, FedEx/UPS labels, and support the other Office Services Associate during absences.
2. Electronic Document Management
• Process incoming insurance documents from a shared mailbox and accurately upload them into an electronic document management system to ensure timely and organized recordkeeping
3. Inventory & Supply Management
• Order, receive, and stock office and kitchen supplies.
• Maintain supply levels in all conference rooms and manage Instacart orders.
4. Physical Records Processing
• Coordinate off‑site file storage for archived documents.
• Box and send files, retrieve or destroy boxes as needed, and maintain related logs and access credentials.
• Process all incoming, outgoing, interoffice, overnight, and faxed mail.
• Handle pick‑ups, deliveries, sorting, opening, date‑stamping, and postage metering.
• Assist with scanning, copying, binding, and printing projects
5. Relationship Management
• Maintain positive working relationships with employees and vendors.
6. Additional Projects
• Complete other tasks and projects assigned by management.

Qualifications

• High school diploma, GED, or equivalent.
• Strong computer and communication skills.
• Excellent organizational and prioritization abilities.
• Self‑motivated with the ability to work independently.
• Professional and pleasant phone and in‑person demeanor.
• Ability to safely lift and move office items as part of routine inventory handling