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Care Management Support Assistant English/Spanish
CenterWell • Miami, FL 33126 • Posted 20 days ago
Care Management Support Assistant English/Spanish
CenterWell • Miami, FL 33126 • Posted 20 days ago
In-person • Full-time • $39,000-$49,400/yr • Entry Level
**Become a part of our caring community and help us put health first**
The Care Management Support Assistant 2 contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Management Support Assistant 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.
The Care Management Support Assistant 2 Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.
**Use your skills to make an impact**
Conviva Little Havana 2days
Conviva Plaza Linda 2 days
Conviva Sunset 1 day
Essential Functions:
+ Increase and maintain Dual Eligible membership in by utilizing appropriate reporting tools.
+ Assist patients with applying for additional services available through Department of Children and Families (DCF) such as Food stamps, government phones, and housing.
+ Addresses and documents inquiries pertaining to renewals or any new submissions by following department process and (DCF) guidelines.
+ Facilitate guidance / application for assistance available through government programs that patient could qualify for.
+ Follow up on case status.
+ Serves as an advocate and educator to applicants in need of assistance of services provided by DCF.
+ Comply with all HIPPA and rules and regulations.
+ Provide weekly and monthly report to direct supervisor.
Required Qualifications
+ Fully bilingual English and Spanish
+ Knowledge of Microsoft Word, Excel and Outlook
+ Able to learn and manage basic reporting tools
+ Administration support experience in a healthcare industry
+ Strong customer service skills
+ Detail oriented
+ Must be willing to travel locally to multiple Conviva centers.
+ Effective communication skills: both written and verbal.
+ Ability to multi-task, prioritize and manage time effectively.
+ Effective time management skills.
Preferred Qualifications:
+ Experience working with DCF.
+ Experience resourcing assistance programs to help low-income households and/or better the lives of others.
+ Social services or case management experience
**Scheduled Weekly Hours**
40
**Pay Range**
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$39,000 - $49,400 per year
**Description of Benefits**
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
**About Us**
About Conviva: Conviva Care Centers provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Humana's Primary Care Organization, which includes CenterWell Senior Primary Care, Conviva's innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health - addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being.
About Humana: Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers, and our company. Through our Humana insurance services, and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
**Equal Opportunity Employer**
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources
The Care Management Support Assistant 2 contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Management Support Assistant 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.
The Care Management Support Assistant 2 Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.
**Use your skills to make an impact**
Conviva Little Havana 2days
Conviva Plaza Linda 2 days
Conviva Sunset 1 day
Essential Functions:
+ Increase and maintain Dual Eligible membership in by utilizing appropriate reporting tools.
+ Assist patients with applying for additional services available through Department of Children and Families (DCF) such as Food stamps, government phones, and housing.
+ Addresses and documents inquiries pertaining to renewals or any new submissions by following department process and (DCF) guidelines.
+ Facilitate guidance / application for assistance available through government programs that patient could qualify for.
+ Follow up on case status.
+ Serves as an advocate and educator to applicants in need of assistance of services provided by DCF.
+ Comply with all HIPPA and rules and regulations.
+ Provide weekly and monthly report to direct supervisor.
Required Qualifications
+ Fully bilingual English and Spanish
+ Knowledge of Microsoft Word, Excel and Outlook
+ Able to learn and manage basic reporting tools
+ Administration support experience in a healthcare industry
+ Strong customer service skills
+ Detail oriented
+ Must be willing to travel locally to multiple Conviva centers.
+ Effective communication skills: both written and verbal.
+ Ability to multi-task, prioritize and manage time effectively.
+ Effective time management skills.
Preferred Qualifications:
+ Experience working with DCF.
+ Experience resourcing assistance programs to help low-income households and/or better the lives of others.
+ Social services or case management experience
**Scheduled Weekly Hours**
40
**Pay Range**
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$39,000 - $49,400 per year
**Description of Benefits**
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
**About Us**
About Conviva: Conviva Care Centers provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Humana's Primary Care Organization, which includes CenterWell Senior Primary Care, Conviva's innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health - addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being.
About Humana: Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers, and our company. Through our Humana insurance services, and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
**Equal Opportunity Employer**
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources